German owned FLS who operate their UK division for their Reading office are providers of specialist mobile workforce management and scheduling software and in Mitie they have won the business of the UK’s third largest provider of pest control services. Having seen consistent organic growth greater than their peers within the last decade Mitie were in the market to support yet further development and growth by implementing optimisation solutions for both routing and task scheduling as part of a drive to improve their service offering by responding quicker to customer call outs.
With a client base that encompasses both residential and commercial clients, Mitie offer a ‘one-stop-shop’ service offering that covers everything and anything to do with pest prevention and eradication. They maintain their high standards of service by undertaking all services in-house and as a business they employ a nationwide field force of pest technicians.
Commenting on the agreement with FLS, Peter Trotman, Mitie Pest Control Managing Director said ‘Our success has brought us many challenges, especially in organising resource to meet our objectives which include continuously improving customer service, but also to reduce operational costs. We already differentiate our services through advanced management information and customer portals and we are now embarking on a dynamic enterprise to interface a route planning and resource optimisation tool to further our leading edge technology”.
Trotman added “As part of a year long evaluation of potential vendors, we completed a successful pilot with FLS which proved FLS VISITOUR technology was flexible to meet our requirements and the ideal choice. We are now pleased to appoint FLS as supplier and implementation partner for this immensely exciting project from which we already know the opportunity for performance improvement is significant”.
Jeremy Squire, FLS UK Managing Director, also commented saying “FLS are pleased to welcome Mitie Pest Control to our growing family of UK customers, the mix of routine visits, booked appointments and requirement to quickly react to emergency callouts make excellent use of FLS VISITOUR real-time scheduling capability. We look forward to making this deployment a showcase for the dramatic efficiency gains achievable and the ease of configuring our technology to meet unique customer needs.”