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UPDATED: 2nd WORLD CHIEF SERVICE OFFICER SUMMIT 2016

Feb 17 • News • 3362 Views • No Comments on UPDATED: 2nd WORLD CHIEF SERVICE OFFICER SUMMIT 2016

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UPDATE: LEADING UK SERVICE MANAGEMENT SOFTWARE PROVIDER TESSERACT JOIN LIST OF PROVIDERS TAKING PART IN THIS YEAR’S SUMMIT…

UK based software company Tesseract have become the latest specialist provider to join the select panel of session sponsors adding a further layer of insight into what promises to be an interesting two day session bringing together a mix of practitioners, solution providers and academia to discuss the key challenges in delivering service within an aftermarket environment.

Tesseract, pioneers respected within their field for delivering both the worlds first windows based field service management software as well as the worlds first browser based field service management software are joined by a well rounded group of solution providers including Kuehne & Nagel who will be providing insight on service logistics, Syncron who offer parts and inventory management solutions, and TrackUnit who offer telematics solutions.

The 2nd World Chief Service Officer Summit takes place in London, UK, on March 14th and 15th, with a focus on Manufacturing Aftermarket. Field Service News is pleased to be a media partner for the event.

The manufacturing sector is changing rapidly.  As sales reach saturation point and competition increases pressure on prices, manufacturers are seeking other revenue streams.  Revenue from aftermarket sales will become increasingly important and customer service will have a higher profile. That presents both great challenges and great opportunities.

If you are in manufacturing, repair and operations, this is the summit for you. Come and hear about the latest developments in spare parts supply, 3D printing, CRM, leasing and service support  for products such as autos, heavy equipment, medical device, yachting, aircraft and consumer electronics.

Over two days, in four themed sessions, delegates at the summit will hear from over 20 speakers, learn what the key trends are in service development, hear what competitors are doing and how to deliver service in a customer-driven environment.

Sessions include:

  •   The Global Market Outlook and Internet+ Market
  •   Supply Chain Management & Innovative Service Design
  •   Technology Innovation and Profitability
  •   Field Service & Mobile Workforce Management

Among the confirmed speakers are: Peter Rudzio, CLAAS Service and Parts; Wim Vercauteren, Manitou Group Alvaro Lizarraga, SANY Europe; Waldir Gomes Goncalves, Embraer Executive Jets; Robbert Kerber, LuiGong Machinery Europe; Per Stjernqvist, Volvo Construction Equipment Denmark; Alexandre Marrot , Xerox;  and Professor Tim Baines, Director of the Aston Centre for Servitization Research and Practice.

For more details and to register to attend click here:

 

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