Infographic: The importance of first time fix rates

Sep 21 • Features, infographics, resources, Software and Apps • 2638 Views • No Comments on Infographic: The importance of first time fix rates

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Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit.

This great infographic from Astea highlights the importance of getting them right… 


Want to know more? Download the white paper that accompanies this infographic here

ASTEA-First-Time-Fix-Rate-Infographic-V2

Want to know more? Download the white paper that accompanies this infographic here

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