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Airporter selects Masternaut to help improve customer satisfaction and driver behaviour

May 12 • Fleet Technology, News • 2092 Views • No Comments on Airporter selects Masternaut to help improve customer satisfaction and driver behaviour

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Masternaut Connect selected to help Airporter track vehicles, deliver efficiency savings and improve driver behaviour

Airporter, a leading private sector airport transfer organisation, is implementing Masternaut’s powerful fleet management solution to provide real-time vehicle tracking, increase passenger safety, and deliver fuel efficiency savings.

Fleet managers at Airporter are now using data from Masternaut Connect, including the eco-Drive and TACHOfresh modules, to inform passengers of where vehicles are at a particular time, track and improve driver behaviour, and reduce fuel costs across the fleet.

Transporting 100,000 passengers each year with its fleet of 17 Mercedes Executive mini coaches, accurate vehicle tracking is essential to Airporter’s service. Masternaut Connect will ensure that real-time vehicle information can be correctly relayed to customers and ensure they transfer from airport-to-airport on time.

Airporter prides itself on high safety and compliance standards, ensuring drivers are correctly trained to be safe and that regular vehicle safety inspections are completed. Masternaut’s ecoDrive module will allow Airporter to see that if its training is successful and where improvements may need to be made in driver behaviour, all the while reducing fuel consumption and costs.

TACHOfresh provides Airporter with tachograph management that stores, archives and protects instantly-available data, and is mobile compatible. TACHOfresh also gives the ability for the user to remotely download all tachograph and driver data, and provides next-generation digital analysis, helping Airporter remain compliant with government regulations.

We are a very credible, safe, and reliable company that invests heavily in safety – Niall McKeever, Airporter

Niall McKeever, owner and director at Airporter, said: “We are a very credible, safe, and reliable company that invests heavily in safety, and now we have the best telematics system to further improve our safety record in Masternaut Connect. We want to be using the best facilities in all aspects of our business and Masternaut fits in with that philosophy, with the added bonus of saving money on fuel expenditure. In that respect, the system effectively pays for itself.”

He continues, “We travel 1.5 million kilometres per year and carry more than 100,000 passengers, so passenger safety is something we take very seriously, and we needed a solution that can keep up with the pace. We’re the first public transport company in Northern Ireland to implement Masternaut telematics, and believe the company’s offering is the best available on the market. TACHOfresh in particular took us by surprise. For us, it ties up the whole logistics management side of Airporter, and it’s great to have one single reporting system as opposed to the time-intensive system we had previously.”

Steve Towe, chief commercial officer and UK managing director, Masternaut, commented: “It’s very rewarding to see how our solutions can help businesses simplify their processes. Airporter is already well regarded for its commitment to compliance, safe Mercedes vehicles, and for being the first transport provider in Northern Ireland to add free wifi into vehicles. It seems now, with the addition of telematics, that its reputation can only get better thanks to improved driver behaviour and environmental improvements, due to lower fuel usage. We look forward to seeing the results, and further expansion as Airporter continues to grow in the future.”

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