Author: FIELD SERVICE NEWS

FSM Technology, News

BT pushes ahead with new sustainable digital solutions through its Green Tech Innovation Platform

BT enters phase two of its Green Tech Innovation Platform programme to uncover new tech that could help manufacturers become more sustainable by announcing digital start-ups RIIICO, Sensorfact and Circularise.

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Feature, FSN Research, Trending, Home

Did the pandemic kill servitization or make it inevitable?

In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the role of servitization after the pandemic.

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News

FLS – Fast Lean Smart UK welcomes German Ambassador

FAST LEAN SMART UK welcomed The German Ambassador, Miguel Berger for a visit to its Northern Office at Sci-Tech Daresbury.

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Feature, FSN Research, Analysis

Servitization in a post pandemic world

In the first feature from a recent FSN Research paper, published in partnership with HSO, we look at the role of servitization in the post-pandemic world.

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Digital Transformation, News

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization

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Digital Transformation, Feature

Service Intelligence is the Future of Field Service

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

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News

PTC to Acquire Leading SaaS Field Service Management Provider ServiceMax

Acquisition expected to strengthen service capabilities of PTC’s closed-loop PLM portfolio.
PTC’s manufacturing customers rely on field service management for product performance, customer satisfaction, and profitability expansion.

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Feature, Home, Service Operations

Investing in the Right Tech Can Reduce the Impact of an Economic Downturn

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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FSM Technology, News

Zinier and FLS Announce Partnership to Provide Field Service Industry with Enhanced Scheduling and Real-Time Resource Optimization

Zinier and FLS – FAST LEAN SMART announce a new partnership to enhance Zinier’s field service automation platform.

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Feature, Service Strategy

A Team of Employees and Third-Party Contractors

In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.

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