Ian is a veteran of customer service - both in the provision of software applications and consultancy, and in actual service delivery. He has worked with companies large and small, both in the UK and
internationally over 25 years.
Presently, he is providing specialised customer service and customer experience consulting services to “people-powered” organisations through his company Wyser Stewart.
Why is it that, in a time of unprecedented innovation in phone technology, all field service mobile apps are the same? Ian Mapp, Director at Wyser Stewart throws down the gauntlet to app developers… Not precisely the same, of course. But,
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