Author archives: Nick Frank

  • Service Sales: How difficult can it be?

    Apr 2, 14 • 6896 Views • Features, ManagementComments Off on Service Sales: How difficult can it be?

     Nick Frank, Consultant with Novetnum Service Management continues his exclusive series looking at building revenue from services… Selling services, how difficult can it be? Talk to a product sales person: ‘Piece of Cake, but…’.     Talk

  • 2014: Growth through Services: Opportunity, Reality Check or both!

    Jan 31, 14 • 2891 Views • Features, ManagementComments Off on 2014: Growth through Services: Opportunity, Reality Check or both!

     As we come to the end of January, Nick Frank, consultant with Noventum Service Management looks a little further ahead at what the rest of the year may yield.  At the backend of 2013, did you notice that the field services community was increasingly

  • Finding nuggets of customer gold

    Jan 23, 14 • 4669 Views • Features, ManagementComments Off on Finding nuggets of customer gold

     This is the 3rd article in a series of case studies which examines how companies can improve their understanding of there own Value, create more effective GO-TO Market strategies and drive profitability through efficient Service Delivery models. ‘If

  • Ouch! Getting the profit/cost centre call wrong in your service business.

    Dec 6, 13 • 4308 Views • Features, ManagementComments Off on Ouch! Getting the profit/cost centre call wrong in your service business.

     It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a separate service P&L can have on changing the mind-set of their people. Many just focus on what they believe is

  • Creating value through Services: Where to start?

    Nov 13, 13 • 4518 Views • Features, ManagementComments Off on Creating value through Services: Where to start?

     When talking about service, we often hear senior managers asking the question, ’But where do you start?’ It would be lovely to call out, ‘At the beginning!’, but most of us know that is a bit simplistic. The thing is that successful service