Author archives: Sumair Dutta

About Author:

Website: http://servicecouncil.com/
Sumair Dutta is the Chief Customer Officer for The Service Council™ (TSC). In his role at TSC, Sumair is responsible for new member acquisition, member engagement, community expansion, as well as the development and expansion of TSC’s Smarter Services™ oriented research agenda and portfolio. These research tools will provide service executives the ability to benchmark their operations and also provide guided insight to improve service organization performance. Sumair also plays a key role in building out TSC’s community platform focused on becoming the single source of information and networking for service executives globally. Prior to his role at TSC, Sumair led Aberdeen’s Customer Experience and Service Management research practice and was integral in the development of Aberdeen’s Chief Service Officer Summit series. Sumair holds a BBA from the University of Wisconsin-Madison and an MBA from Babson College.

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  Service Leaders Are Building for Revenue Growth

  May 23, 18 • 1570 Views • Features, Management • Sumair Dutta • No Comments

   It’s been several years since the official end of the Great Recession and we finally see organizations beginning to switch from a cautionary mindset to one of business expansion. However, business and revenue expansion initiatives need to be built

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  Building a Field Service Lead Program? Consider these Seven Steps…

  May 22, 17 • 2413 Views • Features, Management • Sumair Dutta • No Comments

   Sumair Dutta, Chief Customer Officer at The Service Council offers his insight on how to leverage the untapped power of your field service operations to build additional revenue streams… There is an increased responsibility on field service

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  Service Success in 2017

  Mar 13, 17 • 2689 Views • Features, Future of FIeld Service • Sumair Dutta • No Comments

   Sumair Dutta, Chief Customer Officer, Service Council takes a look at some of the key areas of focus field service organisations need to consider in order to deliver success in 2017… Annual predictions and forecasts are an interesting

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  IoT: Extending enterprise value with service data

  Oct 19, 15 • 3824 Views • Features, Future of FIeld Service • Sumair Dutta • No Comments

   Sumair Dutta of The Service Council explores the findings of their latest IoT research… Of the near 70% of organisations in The Service Council’s (TSC) community with connected service (or M2M or IoT) projects in place in a 2015 research survey,

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  Three Major Areas of Field Service Evolution

  Aug 31, 15 • 5013 Views • Features, Future of FIeld Service • Sumair Dutta • No Comments

   In the continual evolution of field service, mobile will continue to be the most impactful technology for enterprise field service in the near future, more so than the Internet of Things, writes Sumair Dutta, Chief Customer Officer for The Service