Author archives: Tom Bowe

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Tom Bowe is the Industry Director for Enterprise Service Management at IFS. Tom has an extensive background in service management. Most recently he headed up the Research and Development of the IFS Field Service Management solution as VP of R&D. Prior to joining IFS, he worked at Oracle/Siebel, and additionally has over ten years of service experience from GE Healthcare. Tom holds a Bachelor in Electrical Engineering degree from Marquette University and an MBA from Northwestern Kellogg School of Management.

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  Field service goals for 2016

  Dec 15, 15 • 6333 Views • Features, Management • Tom Bowe • No Comments

   What should field service companies focus on in 2016? Tom Bowe,  Industry Director, Enterprise Service Management, IFS, provides his expert insight The holiday season is upon us, and beyond that, just around the corner, lies another year. You may

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  Prepare to meet your 2016 service KPIs

  Oct 12, 15 • 3709 Views • Features, Software and Apps • Tom Bowe • No Comments

   As our focus begins to shift towards next year planning it is important that we are able to assess and interpret the data we have gathered across the year, but your data is only as good as its application,  writes Tom Bowe, IFS It’s that time of year

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  Changing the game with integrated service management

  Aug 24, 15 • 5119 Views • Features, Management, Software and Apps • Tom Bowe • No Comments

   Today’s world of industry is evolving at a faster pace than ever before. Agility is key to surviving and thriving in this modern era and agility in service can be the difference between you and your competitors writes Tom Bowe of IFS. At IFS we talk a

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  The world is changing: is your service organisation ready?

  Jul 21, 15 • 5410 Views • Features, Future of FIeld Service • Tom Bowe • No Comments

   Field service organisations must adapt in a rapidly changing world, says Tom Bowe, Industry Director, Enterprise Service Management, IFS. Agility and adaptability were the overarching themes at the recent IFS customer conference in Boston.  More than