Over 300 service companies are now using its paperless 3-in-1 JobWatch field service solution, reports UK mobile workforce management solutions BigChange.
Launched three years ago, JobWatch was developed to give field service businesses of any size everything they need to plan, manage, schedule and track their mobile workforce. The easy to use, simple to implement system combines back-office, mobile app and real-time vehicle and resource tracking in a single cloud based solution. It provides end-to-end management of the entire service process from quotation all the way through to invoice including intelligent planning and scheduling. A whole mountain of paperwork is replaced with automated workflows on the JobWatch app that guides mobile engineers or drivers through all their tasks.
According to BigChange’s CEO and founder Martin Port, JobWatch aims to bring mobile workforce management technology to the thousands of small, medium and large businesses that still operate using manual paper based processes:
“Historically this technology has been out of reach for SMEs given the cost and perceived complexity. JobWatch is a game-changer for these businesses, giving them the power of a ‘big enterprise’ system but with incredible simplicity, affordability and customisability.”
Among the users are nationwide hire companies Nixon and Elliott Hire who are using JobWatch to streamline the servicing of equipment and portable toilets across the UK. The Forestry arm of Komatsu uses JobWatch to manage the servicing of huge timber felling and processing machinery.
JobWatch is proving to be a growth catalyst for startups such as waste and recycling specialist Clearabee who adopted the system back in 2013 when they had a single vehicle. Their business has grown rapidly and the company now serves over 30,000 nationwide clients across 15 sites with a team of 50 employees.
The return-on-investment for users is significant, says Port. “A perfect example is dp Doors. JobWatch has brought their business 25% more revenue each month, thanks to smarter scheduling and greater productivity across their 23 strong field service team. This equates to an extra 4 jobs per engineer per week. Admin in their back office has been reduced by 15% and this time saved is being dedicated to value-adding sales and marketing activities. Failed jobs have been reduced by 50%. Their annual fuel savings from JobWatch are in excess of £5000 and this saving alone is paying for their JobWatch system.”