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Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy

Oct 26 • Future of FIeld Service, News • 657 Views • No Comments on Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy

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Bosch Group, a leading global supplier of technology and services, have announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations.

Avaya Private Cloud Services (APCS) has signed a $60 million agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch associates worldwide.

The five-year deal builds on Avaya’s existing relationship with Bosch and is part of the group’s wider “Next Generation Workplace” project, designed to further support a globally connected and agile workforce. The “Next Generation Workplace” is a long-term project for Bosch that aims to make efficient mobile working even easier for associates. Through the Avaya APCS solution provided, Bosch can reduce total cost of ownership (TCO) for the provision of voice services by as much as 20%.

Avaya will provide a range of private cloud-based voice, contact centre and collaboration services, helping Bosch’s central IT department to roll out standardised solutions to all Bosch group companies worldwide. Avaya’s infrastructure integration solution will also provide enterprise-class assured voice services to Bosch users where they are interfacing through the Skype for Business desktop client.

As a leading Internet of Things (IoT) company, Bosch offers solutions for smart homes, smart cities, connected mobility, and connected manufacturing, delivering innovations for a connected life.

Bosch, which employs 390,000 associates worldwide, operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading Internet of Things (IoT) company, Bosch offers solutions for smart homes, smart cities, connected mobility, and connected manufacturing, delivering innovations for a connected life.

“We have made a major commitment to drive agility by investing in our IT infrastructure. Accordingly, we need trusted partners that can help us deliver on our vision of the “Next Generation Workplace” and deliver the required levels of quality and service to our associates. Avaya’s proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes them a natural choice to be one of those trusted partners. They are helping us to create a global standard solution that will be made available to Bosch’s 440+ subsidiaries and regional companies.” Klaus Hüftle, Senior VP, Bosch GmbH

“This new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space. We are strengthening our relationship with a world-leading technology company, and playing our part in helping Bosch to achieve its digital transformation objectives and empower its workforce. Avaya is proud of the endorsement in us that this agreement reflects and we look forward to working more closely with them over the coming years.” Nidal Abou-Ltaif, President, Avaya International.

The contract with Avaya will also enable Bosch to deliver future innovation, through the introduction of Avaya Breeze applications and Avaya Oceana customer experience solutions.

Avaya Private Cloud Services (APCS) enable companies to create simple, dynamic environments that allow them to roll out new applications and services faster, support new devices, improve application uptime, and gain significantly reduced total cost of ownership (TCO) and better return on investment (ROI).

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