BrightHouse is the UK’s leading rent-to-own retailer providing high quality, branded consumer electronics, domestic appliances and furniture via affordable weekly payments. They have 3,000 employees in a growing network of over 300 stores.
BrightHouse has implemented Kirona’s Job Manager mobile application to connect their central team with their field-based Customer Agent Advisers. This ensures accurate, up to date information flows seamlessly and securely between the two, enabling real-time visibility and that processes are streamlined to significantly improve customer service.
As well as Kirona’s Job Manager application, BrightHouse are also benefiting from Kirona’s InfoSuite management information software, ensuring the business has real-time actionable insight.
“We are delighted with the initial implementation of the software and are looking for continual enhancements including implementing Kirona’s Dynamic Resource Scheduler, their Analytics tool to gain further actionable insights as well as applying the software to wider areas of the business” – Alasdair Skeoch, Head of Credit Operations, BrightHouse
He explains further “We are delighted with the initial implementation of the software and are looking for continual enhancements including implementing Kirona’s Dynamic Resource Scheduler, their Analytics tool to gain further actionable insights as well as applying the software to wider areas of the business.”
Kirona is a leader in delivering software solutions that enable organisations to provide exceptional field-based services in the most cost-effective way possible by providing clients with a suite of software that enables them to manage their end-to-end service processes and to seamlessly link field-based workers with central functions. Not only does this improve the service delivery to their customers it also reduces costs and enable significant efficiency and productivity increases.
“It takes an exceptional retailer to achieve real success in these challenging times and BrightHouse has seen sustained growth by giving customers the means to access quality household goods, and doing it with fairness, honesty and integrity” – Neil Harvey, CTO at Kirona
Neil continued “BrightHouse now has streamlined processes that are achieved by implementing Job Manager. By eradicating paper work from the field and information collected in the field is automatically posted into the relevant systems and necessary follow-up actions are triggered. Their Customer Agents are empowered by providing them with all of the information they need to perform the required task, while the customer benefits from the service efficiency that Job Manager has enabled.”
Kirona’s innovative technology enables organisations with mobile field based workers to improve productivity, customer service, field based worker visibility, reporting, and reduce costs.