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CASE STUDY: New Service System boost for TIS

Apr 7 • Case Studies, Software and Apps • 1445 Views • No Comments on CASE STUDY: New Service System boost for TIS

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TIS are an East Midlands based Fire, Security & Communications Specialist providing system integration, repair and maintenance services to a broad range of clients across the UK.

Following several months of planning and development, in a project led by Andy Kearns of Phoenix Corporate Solutions, TIS successfully launched their new Service system (Service Centre by Tesseract) on the 3rd January.

Phoenix support businesses through a range of commercial projects and have specific expertise in implementing Service Management systems in businesses employing large Field Engineering fleets.

This major implementation, impacting upon the daily working lives of 80+ staff at Total Integrated Solutions, went very smoothly, having no negative impact whatsoever on the company’s service delivery throughout the launch period….. 2 months later and the system is fully bedded in, having quickly become the new “normal”.

Their new system undoubtedly elevates the efficiency and professionalism of what was already a highly professional outfit.

  • Service and Repair Jobs are now allocated and updated electronically and in real time creating a seamless flow of information between Engineer, Office and Client.
  • Working on a combination of iPads and Android phones, TIS engineers capture detailed job information from site, creating full visibility of job progress for office and client staff (… the latter via the Remote Customer Access functionality within Service Centre).
  • “On-System” Job pricing is straight forward and accurate, speeding up the financial back end processes once jobs have been completed.
  • Tailored client reporting is now easy to produce and Management Information coming out of the system is both highly relevant and readily available. Good data vital to any growing business, allowing the management team to make considered decisions based on real information.

Further developments to the system are planned, however the TIS management team (led by Managing Director James Twigg) have taken a sensible and pragmatic approach to implementation in phases, thereby not overburdening (with change) their front-Line team responsible for delivering property and life critical services to their UK-wide client base.

Rolling out systems so effortlessly can only be achieved in an environment of commitment, cooperation and proactivity, all qualities which TIS possess in spades. These same qualities underpin the whole TIS operation and help to explain why they are fast becoming one of the best Security and Fire System integrators in the country.

For further information about this successful project or any of the other services undertaken by TIS or Phoenix Corporate Solutions, please contact Andy Kearns at Phoenix directly (andy@phoenixcs.biz).”

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