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Apr 23, 18 •
75 Views •
Features, Management •
Nick Frank •
No Comments
With service becoming more and more integral to business strategies across the globe the role of the service leader is equally becoming increasingly crucial within successful organisations. Nick Frank, Principal Consultant and Founder of Si2 Partners
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Apr 20, 18 •
259 Views •
Features, Future of FIeld Service •
Kris Oldland •
No Comments
Having been widely touted as a technology that wouldn’t just improve service delivery but would completely revolutionise the way we even approach field service operations the Internet of Things has rapidly become an ever-present discussion topic
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Apr 19, 18 •
328 Views •
Features, Future of FIeld Service •
Kris Oldland •
No Comments
Augmented Reality ticks all the boxes of a technology that could have a truly transformational impact on field service delivery and offers a viable solution to many of the challenges of an ageing workforce. However, 2017 research by Field Service
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Apr 18, 18 •
362 Views •
Features, Future of FIeld Service •
Kris Oldland •
No Comments
Bill Pollock, President of Strategies for Growth explains why the future of the field service sector is going to be fully dependent on the emerging technologies that are driving ever greater connectivity… Connected Field Service empowers Field
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Apr 17, 18 •
356 Views •
Features, Software and Apps •
Kris Oldland •
1 Comment
Samir Gulati, Chief Marketing Officer with ServicePower joins the exclusive ranks of Field Service News associate columnists and in his first article explains why in a world of increasing customer demands field service delivery needs to be the platform
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Apr 13, 18 •
295 Views •
Features, Management •
Michael Bluemberg •
No Comments
Michael Blumberg, President of Blumberg Associates and Founder of Field Service Insights offers us an in-depth look at how the key market forces that influence service revenues… I am often asked by clients to help them implement strategies to
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Apr 12, 18 •
487 Views •
Features, Future of FIeld Service •
Kris Oldland •
No Comments
Blockchain, the technology developed to enable the crypto-currency Bitcoin has become the latest big buzz phrase technology across industries worldwide, but is it just hyperbole or can it be an important factor in the future of field service?
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Apr 11, 18 •
274 Views •
Features, Management •
Rosanne Gresnigt •
No Comments
Rosanne Gresnigt and Hilbrand Rustema at specialist service management consultancy Noventum tackle one of the big challenges all field service organizations face – aligning the core functions of service and sales… It’s one of the
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Apr 10, 18 •
682 Views •
Features, Hardware •
Kris Oldland •
No Comments
As we see consumer-grade devices becoming increasingly more ruggedised with many high-end devices now being IP68 certified is there any need for field service companies to continue to invest in more expensive equivalents offered by specialist
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Apr 10, 18 •
348 Views •
Case Studies, Features, Software and Apps •
Kris Oldland •
No Comments
Key Retirement Group (KR Group) have implemented FLS VISITOUR optimised appointment booking and scheduling software from Fast Lean Smart for their field-based advisors. Results achieved have included attending appointments sooner, reducing mileage and
