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Sep 21, 18 •
45 Views •
Features, Logistics, video •
Field Service News •
No Comments
Volvo Trucks has been using connectivity for many years to support customers with efficient service planning. Now technologies are opening up new opportunities to take truck uptime even further. Enabling a deeper, more thorough analysis in real time so
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Sep 20, 18 •
135 Views •
Features, Software and Apps •
Kris Oldland •
No Comments
As humans, we communicate as readily as we breathe and eat. Whichever generation we are born into the desire to relate to the peer group we grow up with remains a constant. The difference lies in the communication technology at our disposal. in this
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Sep 18, 18 •
189 Views •
Features, Future of FIeld Service •
Aly Pinder •
No Comments
Aly Pinder, Program Director – Service Innovation & Connected Products, IDC Manufacturing Insights, outlines how the growing trend for connected products is set to revolutionise the way we approach service… What is the value of a
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Sep 17, 18 •
429 Views •
Features, Management •
Kris Oldland •
No Comments
The field service sector is one that has always bred innovation and ingenuity and in today’s business landscape, where boundaries are being continually pushed forward by radical new approaches to service delivery, empowered by a wave of exciting
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Sep 14, 18 •
287 Views •
Features, Management •
Jim Baston •
No Comments
In the final feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we see the benefits that have resulted in Charlie’s efforts to establish a new sales-focused mentality amongst his service
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Sep 13, 18 •
245 Views •
Features, Management •
Kris Oldland •
No Comments
The #FSN20 is our annual list of those shaping and developing our industry. However, before we make the final announcement of those who are on the 2018 list, Kris Oldland, Field Service News, Editor-in-Chief talks us through how the approach to building
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Sep 13, 18 •
273 Views •
Case Studies, Features, Software and Apps •
Field Service News •
No Comments
Marc Tatarsky, SVP Marketing, FieldAware offers us an excellent case study of how Meadows Service Group are overcoming the challenges their field service operation were facing… Those working in facilities and property management today must tackle
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Sep 12, 18 •
941 Views •
Features, Future of FIeld Service •
Kris Oldland •
No Comments
Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS subsidiary,
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Sep 12, 18 •
458 Views •
Features, Hardware •
Kris Oldland •
No Comments
We recently gave Janam’s XT100 handheld computer a full Hands-On review and now we turn our attention to its sibling the XM75 which shares mostly the same specifications but comes in a different form factor… In March earlier this year, Janam
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Sep 11, 18 •
405 Views •
Features, Future of FIeld Service, Research •
Kris Oldland •
No Comments
Data is one of the key driving forces underpinning the modern day economy, but asset and service data specifically, is absolutely crucial. Organisations collect, aggregate and analyse plenty of it, but the way in which they do this can either be
