Archive for the ‘Features’ Category

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    Modernisation of after sales support is vital

    Feb 25, 14 • 2805 Views • Features, LogisticsComments Off on Modernisation of after sales support is vital

     The delivery of services and products today has changed beyond recognition, whether a consumer or a business user. The internet has created new ways of engaging with customers, with social media continuing to rise in stature as a customer support

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    Why you should consider a fully integrated solution

    Feb 25, 14 • 3854 Views • Features, resources, Software and Apps, White Papers & eBooksComments Off on Why you should consider a fully integrated solution

     The late Steve Downton was widely regarded as one of the service industries truly great thinkers. His forward outlook on how the industry can and must evolve has helped shape many best in class service organisations over the years and we are pleased to

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    Trimble and Aberdeen put the field service world to rights

    Feb 24, 14 • 2599 Views • Features, ManagementComments Off on Trimble and Aberdeen put the field service world to rights

     When building, developing or establishing a service business there are numerous factors that need to be considered. However, the most fundamental strategy to ensure service excellence is delivered remains one of the simplest. The customer needs to be at

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    Services that speak to their customers

    Feb 21, 14 • 2686 Views • Features, ManagementComments Off on Services that speak to their customers

     Nick Frank, a specialist service management consultant with Noventum Service Management continues his series of case studies outlining best practices in field service… Previous case studies showed some of the steps companies can take to understand

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    Field Service News Podcast: ServiceMax’s Dave Hart – from service engineer to European VP of Service

    Feb 20, 14 • 3467 Views • Features, Podcast, Software and AppsComments Off on Field Service News Podcast: ServiceMax’s Dave Hart – from service engineer to European VP of Service

       Welcome to the second edition of our Field Service News podcast. This month we are joined by ServiceMax’s Vice President of Global Customer Transformation, Dave Hart who has an incredible background in the field service industry having worked

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    SaaS field service solutions survey – halfway results

    Feb 18, 14 • 2911 Views • Features, Software and AppsComments Off on SaaS field service solutions survey – halfway results

     We are currently conducting a research project in partnership with Tesseract, which aims to establish exactly what you think about SaaS field service solutions. Having now reached the half waypoint of this project there are some interesting results

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    A smart approach to service supply chains (part two)

    Feb 16, 14 • 2682 Views • Features, LogisticsComments Off on A smart approach to service supply chains (part two)

     In the first part of this feature we looked at why a successful customer interaction strategy should be at the heart of every field service organisation as well as why companies shouldn’t be afraid of failure. Now in the concluding part we see why you

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    Why going green is vital for the logistics industry

    Feb 14, 14 • 4882 Views • Features, LogisticsComments Off on Why going green is vital for the logistics industry

     Setting out the aim to make your company more environmentally friendly is not only healthy for the planet but also very healthy for a logistics and transportation business as well Reducing your fuel costs for example obviously makes great financial

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    End-to-end field service management support

    Feb 14, 14 • 3269 Views • Features, Software and AppsComments Off on End-to-end field service management support

     Delivering high quality service is clearly essential for any successful Field Service Management provider. That’s why it’s so important for service-based organisations across the facilities management, property management, maintenance and cleaning

  • death_of_rugged_laptops

    Are these the final days of rugged laptops? (Part Two)

    Feb 12, 14 • 3065 Views • Features, HardwareComments Off on Are these the final days of rugged laptops? (Part Two)

     In part one this two part feature we looked at the how tablets are coming to the fore as sales of rugged laptops decline in the consumer markets and whether this trend is mirrored in field service industries as well. In part two we explore the impact