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Mar 5, 18 •
1019 Views •
Features, Management •
Annick Perry •
No Comments
Annick Perry, Senior Project Manager, Noventum gives us some insight into the findings of a recent research project that Noventum and Aston Universities Advanced Services Group have undertaken to look at Advanced Services Trend within
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Feb 28, 18 •
824 Views •
Features, Management •
Marne Martin •
No Comments
Field Service Technician enablement is both an important topic but also a frequently rolled out buzz-phrase that we hear within our industry. Marne Martin, CEO of ServicePower digs deeper into the topic and helps us cut through the hyperbole to
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Feb 27, 18 •
714 Views •
Features, Management •
Kris Oldland •
No Comments
Having recently started a new role working with his Vice President, Whitney Reynolds, focusing on Customer Experience Matt Boretti, Director, Strategic Programs, Teleflex, was a prime candidate to take part in the day-long stream on the topic at the
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Feb 27, 18 •
1053 Views •
Management, News •
Kris Oldland •
No Comments
UK based non-profit knowledge sharing group the Service Community which Field Service News is proud to partner with has recently announced one of the most diverse events they have organised in the last couple of years. The next Service Community event
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Feb 21, 18 •
1031 Views •
Features, Management •
Jan Van Veen •
No Comments
Jan van Veen, Managing Director, moreMomentum interviews Seva Gavrilov, Market Unit Director, Russian of Volvo Penta Volvo Penta is a global, world-leading supplier of engines and complete power solutions for marine and industrial applications. Their
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Feb 20, 18 •
830 Views •
Features, Management •
Michael Bluemberg •
No Comments
The digital revolution in the field service sector is continuing to move forward at pace, Michael Blumberg, Principal Consultant, Blumberg Advisory Group helps us keep track… It seems that there is no escaping the Digital Transformation
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Feb 19, 18 •
1930 Views •
Features, Management •
Bill Pollock •
No Comments
As service becomes a core differentiator amongst competing for business the ability to sell the value of service is an essential facet of modern business strategy. Bill Pollock, President of Strategies for Growth discusses the nuance of marketing the
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Feb 18, 18 •
673 Views •
Features, Management •
Nick Frank •
No Comments
Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their
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Feb 17, 18 •
864 Views •
Features, Management •
Jan Van Veen •
No Comments
Jan Van Veen, Managing Director, moreMomentum, continues his exclusive series for Field Service News exploring the ‘4 Winning Habits of Long-Lasting Achievers in Service’ and looks at the importance of the third winning habit: Decision-making.
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Feb 16, 18 •
833 Views •
Features, Management •
AListair Clifford-Jones •
No Comments
Alastair Clifford-Jones, CEO of Leadent looks at how the focus of field service is shifting towards driving strategy rather than being a recipient of it… The holy grail for field service managers has been to reduce costs whilst maintaining
