Archive for the ‘Management’ Category

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    Building a service business form scratch…

    Nov 25, 13 • 1924 Views • Features, Interview, ManagementComments Off on Building a service business form scratch…

     Whilst building a service business entirely from scratch might seem like a dream for many Service Managers when facing the trials and tribulations that are often the result of many legacies, it is none the less a daunting task and certainly no mean

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    Creating value through Services: Where to start?

    Nov 13, 13 • 2936 Views • Features, ManagementComments Off on Creating value through Services: Where to start?

     When talking about service, we often hear senior managers asking the question, ’But where do you start?’ It would be lovely to call out, ‘At the beginning!’, but most of us know that is a bit simplistic. The thing is that successful service

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    How Shred-it gained complete visibility of their field services

    Nov 8, 13 • 2192 Views • Interview, Management, NewsComments Off on How Shred-it gained complete visibility of their field services

     Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily basis across Shred-it’s Shared Service Centre (SSC). Here Mark discusses how he has recently worked with Trimble