Archive for the ‘Management’ Category

  • A sense of community… Service Community special event review

    Jul 12, 14 • 2645 Views • Features, ManagementComments Off on A sense of community… Service Community special event review

     The Service Community’s Special Event attracted nearly 60 service professionals who were clearly up to the challenge of debating key service challenges whilst paying tribute to the legacy of Steve Downton, founder of the Community who lost his battle

  • The zero-hour dilemma

    Jul 11, 14 • 3229 Views • Features, ManagementComments Off on The zero-hour dilemma

     Zero-hour contracts have long been a contentious issue, with arguments back and forth about why they are or aren’t good for both business and employees. And it looks like an issue that isn’t going away anytime soon. Robert Williams, VP Sales,

  • The weak link in service management

    Research shows link between customer service and revenue still overlooked by UK organisations

    Jun 26, 14 • 2672 Views • Management, NewsComments Off on Research shows link between customer service and revenue still overlooked by UK organisations

     Research commissioned by customer service specialists KANA Software suggests many organisations are overlooking the potential for customer service improvements that could drive revenue. The survey of UK Contact Centre Association (CCA) members

  • Time to take what your field service techs have to say seriously

    Jun 24, 14 • 2838 Views • Features, ManagementComments Off on Time to take what your field service techs have to say seriously

     Dave Hart, vice president of global customer transformation at ServiceMax provides a tale of two field service companies and how listening to your field service techs is not only easier than ever but more important than ever also… Here’s a tale

  • Why Dutch firm Hutten are happy to stand out from the crowd…

    Jun 23, 14 • 3311 Views • Features, ManagementComments Off on Why Dutch firm Hutten are happy to stand out from the crowd…

     Continuing his series looking at case studies of how service companies adapt their culture to improve their productivity Nick Frank, service management consultant with Noventum Service Management looks at how happiness became a key tool for Dutch firm

  • Global service is a major concept – regardless of whether your organisation is local, regional or international

    Jun 23, 14 • 3296 Views • Features, ManagementComments Off on Global service is a major concept – regardless of whether your organisation is local, regional or international

     Customer requirements for field service and customer support will never be the same from one country to another, any more than they will be the same from one customer to another. However, one thing remains very clear – the requirements for service are

  • How important is the board to implementing change?

    Jun 16, 14 • 2444 Views • Management, videoComments Off on How important is the board to implementing change?

     As part of Trimble Field Service Management’s recent event “The Big Debate” Will Sambrook of The Arkenham Partnership looks at how important the board is in implementing change for field service organisations as well as discussing

  • Transforming Field Service Operations: A Global Insight

    Jun 8, 14 • 3300 Views • Features, ManagementComments Off on Transforming Field Service Operations: A Global Insight

     In recent years, the battle to improve operational efficiency in field service has been hard fought with businesses constantly looking for new ways to do more with fewer resources. As a result, business leaders are being forced to critically examine the

  • Nigel Moat appointed as Sunrise Solutions Manager

    Jun 5, 14 • 2792 Views • Management, NewsComments Off on Nigel Moat appointed as Sunrise Solutions Manager

     Sunrise Software has announced the appointment of Nigel Moat as Sunrise Solutions Manager, a senior role managing the configuration of all the services that are maintained within the Sunrise product line that are based on the Sostenuto platform. Nigel

  • Service Community to host Steve Downton tribute

    Jun 4, 14 • 2951 Views • Management, NewsComments Off on Service Community to host Steve Downton tribute

     Field Service News is delighted to announce the Service Community is hosting a business as usual event this June to celebrate the achievements of the late Steve Downton within the service industry. This includes presentations from businesses influenced