Archive for the ‘Management’ Category

  • Why Dutch firm Hutten are happy to stand out from the crowd…

    Jun 23, 14 • 3463 Views • Features, ManagementComments Off on Why Dutch firm Hutten are happy to stand out from the crowd…

     Continuing his series looking at case studies of how service companies adapt their culture to improve their productivity Nick Frank, service management consultant with Noventum Service Management looks at how happiness became a key tool for Dutch firm

  • Global service is a major concept – regardless of whether your organisation is local, regional or international

    Jun 23, 14 • 3457 Views • Features, ManagementComments Off on Global service is a major concept – regardless of whether your organisation is local, regional or international

     Customer requirements for field service and customer support will never be the same from one country to another, any more than they will be the same from one customer to another. However, one thing remains very clear – the requirements for service are

  • How important is the board to implementing change?

    Jun 16, 14 • 2590 Views • Management, videoComments Off on How important is the board to implementing change?

     As part of Trimble Field Service Management’s recent event “The Big Debate” Will Sambrook of The Arkenham Partnership looks at how important the board is in implementing change for field service organisations as well as discussing

  • Transforming Field Service Operations: A Global Insight

    Jun 8, 14 • 3441 Views • Features, ManagementComments Off on Transforming Field Service Operations: A Global Insight

     In recent years, the battle to improve operational efficiency in field service has been hard fought with businesses constantly looking for new ways to do more with fewer resources. As a result, business leaders are being forced to critically examine the

  • Nigel Moat appointed as Sunrise Solutions Manager

    Jun 5, 14 • 2916 Views • Management, NewsComments Off on Nigel Moat appointed as Sunrise Solutions Manager

     Sunrise Software has announced the appointment of Nigel Moat as Sunrise Solutions Manager, a senior role managing the configuration of all the services that are maintained within the Sunrise product line that are based on the Sostenuto platform. Nigel

  • Service Community to host Steve Downton tribute

    Jun 4, 14 • 3077 Views • Management, NewsComments Off on Service Community to host Steve Downton tribute

     Field Service News is delighted to announce the Service Community is hosting a business as usual event this June to celebrate the achievements of the late Steve Downton within the service industry. This includes presentations from businesses influenced

  • Four ways for service organisations to excel in the age of the customer

    May 30, 14 • 3340 Views • Features, ManagementComments Off on Four ways for service organisations to excel in the age of the customer

     Aly Pinder, research analyst and mobile workforce specialist with the Aberdeen Group joins Field Service News with a new monthly column. In this first feature he looks at how companies can stand out in ‘the age of the customer’ How would you

  • Drivers for Growth and the role of services

    May 7, 14 • 4307 Views • Features, ManagementComments Off on Drivers for Growth and the role of services

     The question of how to grow profitably is high on the strategic agenda of most companies, yet only few are able to realise it. In today’s world, many businesses are struggling to maintain their existing revenue and profit margins, let alone achieve

  • Field Service News Podcast: Nick Frank on drivers for growth

    May 7, 14 • 2985 Views • Features, Management, PodcastComments Off on Field Service News Podcast: Nick Frank on drivers for growth

     Welcome to the fourth edition of our Field Service News podcast. This month we are joined by Noventum Service Management consultant Nick Frank.  In this exclusive interview Nick talks extensively about a recent study he and his colleagues have made

  • Field Service Gamification: Work hard together, play harder together

    May 6, 14 • 3910 Views • Features, ManagementComments Off on Field Service Gamification: Work hard together, play harder together

     Click Software’s Gil Bouhnick, Vice President of Mobility looks at how how companies can use gamification in their organisations to improve efficiency…. Gaming has become a core part of our daily lives. Whether we’re sitting at home