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May 10, 17 •
1142 Views •
Features, Management •
Kris Oldland •
No Comments
If the key to adoption of new technologies in Field Services lies more in people than technology itself, then embedding the self-learning DNA gene must be the priority for all organisations wanting to be winners writes Nick Frank, Si2 Partners…
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May 5, 17 •
844 Views •
Features, Management •
Jim Baston •
No Comments
Jim Baston continues Charlie’s journey as the serialisation of his service oriented book beyond Great Service continues… If you missed the earlier parts of this series you can catch up by clicking here Last time, we saw Charlie come to the
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Apr 28, 17 •
1726 Views •
Features, Management •
Mark Brewer •
No Comments
Mark Brewer, Global Industry Director, IFS looks at the changing realities of business and how field service companies must adapt to new expectations… A 2015 study conducted by Microsoft concluded that the average human attention span was 8
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Apr 25, 17 •
1652 Views •
Features, Management •
Kris Oldland •
No Comments
Debbie Geiger, Global VP of Marketing for Astea International looks at the growing importance of outsourcing amongst field service and why connectivity is the key to maintaining service standards right across third party providers… There is also a
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Apr 20, 17 •
1056 Views •
Features, Management •
Sara Mueller •
No Comments
Sara Mueller, Field Service Portfolio Director, Program Development, Worldwide Business Research reflects on her research in building the program for this year’s Field Service USA conference and explores the growing connection between technology and
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Apr 18, 17 •
1538 Views •
Features, Management •
Kris Oldland •
No Comments
The topic of knowledge transfer and knowledge capture has been increasingly prominent within the field service sector, so the Field Service USA presentation on the topic by Greg Parker, building services portfolio director for Trane, is set to offer
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Apr 14, 17 •
1676 Views •
Features, Management •
Kris Oldland •
No Comments
Ron Bucher, Director Worldwide Customer Support, AccuVein has been managing customer support for over 30 years in a wide variety of hi-tech companies in organisations both with and without field service and as such has an extensive and broad experience
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Apr 12, 17 •
1467 Views •
Features, Management •
Scott E Day •
No Comments
Ahead of giving a presentation on this topic at Field Service USA, Scott E. Day, Executive Vice President, Thyssenkrupp Elevator Corporation, gives us his insight on taking the right path on the journey to embracing digital services… When we
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Mar 29, 17 •
1649 Views •
Management, News •
Kris Oldland •
No Comments
The next Service Community event will be held at Oracle’s Reading Offices on the 24th May 2017. To register please email info@service-community.uk and their team will register you and send out logistics details nearer the date. As usual this will
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Mar 24, 17 •
1496 Views •
infographic, infographics, Management, resources •
Kris Oldland •
No Comments
Ahead of this years Field Service USA event in Palm Springs, The team at WBR have put together this great infographic which takes a look at some of the key areas that will be under the lens this year… Want to know more? There is also a more
