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Feb 24, 17 •
1274 Views •
Features, Management •
Nick Frank •
No Comments
Nick Frank, Founding Partner with Si2 Partners explains why profitable long term growth comes from having the right people in the right place at the right time and why technology although important, usually plays a secondary role… In todays
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Feb 20, 17 •
702 Views •
Features, Management •
Kris Oldland •
No Comments
Starting out as a specific day to the Field Service USA program in 2011, the medical device attendees were so hungry for a more focused agenda that Field Service Medical ran as a separate event come 2012 and is now the premiere event for service
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Feb 16, 17 •
911 Views •
Features, Management •
Jan Van Veen •
No Comments
Jan Van Veen, explores the concept of momentum within a field service organisation and outlines the Momentum Framework – a series of best-practices and tools that can allow you to ensure your organisation flourishes in today’s increasingly
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Feb 15, 17 •
1404 Views •
Features, Management •
Nick Frank •
No Comments
The key to digital transformation for field service organisations lies in people and not technology writes Nick Frank of Si2 Partners… “The rate of increase of industrial devices being connected to the internet is up 25% per year, but
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Feb 12, 17 •
1063 Views •
Features, Management •
Michael Bluemberg •
1 Comment
Michael Blumebrg, President, Blumberg Advisory Group explains why the on-demand economy has become a very attractive value proposition for both FSOs and their customers… I recently marked a significant milestone in my career. This year marks 32
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Jan 16, 17 •
1016 Views •
Management, News •
Kris Oldland •
No Comments
Research reveals that one third of organisations are challenged with gaps in skills, yet only 5% will increase their training to meet the changing customer demands in the future whilst 60% stated a future adviser should be able to handle complex
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Jan 15, 17 •
1503 Views •
Features, Management •
Jeff Bird •
No Comments
Jeff Bird, Customer Experience and Analytics Consultant, Capgemini, outlines what he thinks the future holds for the field service industry. The customer centric business models of today are geared up to meet the ever increasing needs of customer
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Jan 12, 17 •
813 Views •
Management, News •
Michael Bluemberg •
No Comments
High-Tech manufacturers and their channel partners have begun to recognise the strategic value of providing extended warranty and extended service programs in the aftermarket. Indeed, these programs can represent a significant source of profitable and
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Jan 12, 17 •
728 Views •
Features, Management •
Stephen Wilson •
No Comments
Stephen Wilson, CMO, eBecs looks at why understanding customer expectations is perhaps the biggest challenge and requirement for field service companies in 2017… How do you ensure that your field service technicians are completing their jobs
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Jan 4, 17 •
1269 Views •
Features, Management •
Nick Frank •
No Comments
Nick Frank, founding partner at Si2 Partners outlines why the importance of people and culture cannot be overlooked when looking to instil a culture of continuous improvement and innovation… The mistake many leaders in industry make, is to
