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Apr 13, 18 •
618 Views •
Features, Management •
Michael Bluemberg •
No Comments
Michael Blumberg, President of Blumberg Associates and Founder of Field Service Insights offers us an in-depth look at how the key market forces that influence service revenues… I am often asked by clients to help them implement strategies to
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Apr 11, 18 •
594 Views •
Features, Management •
Rosanne Gresnigt •
No Comments
Rosanne Gresnigt and Hilbrand Rustema at specialist service management consultancy Noventum tackle one of the big challenges all field service organizations face – aligning the core functions of service and sales… It’s one of the
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Mar 29, 18 •
795 Views •
Management, News •
Field Service News •
No Comments
In a new report the British Safety Council says our understanding of changing risks to health, safety and wellbeing needs to improve, in a new report about the future of work The public debate on the future of work has centred so far on the likely shape
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Mar 28, 18 •
850 Views •
Management, News •
Field Service News •
No Comments
A new management team is set to revitalise Hobart’s service division as 2018 ushers in a fresh approach to business. The new four-strong team shares over 80-years of industry experience and includes the company’s very first female Sales Director. MD
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Mar 27, 18 •
1076 Views •
Features, Management •
Kris Oldland •
No Comments
Field Service News’ Big Discussion has a simple premise – we take one key topic, bring together three leading experts on that topic and then put three core questions to them to help us better understand its potential impact on the field
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Mar 23, 18 •
1015 Views •
Features, Management, video •
Kris Oldland •
No Comments
Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by
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Mar 21, 18 •
755 Views •
Management, News •
Field Service News •
No Comments
Smaller UK contact centres need to “evolve or fail”, according to one of the sector’s leading players. Manchester-based allldaypa, the leading contact centre for the SME industry, reports that businesses face a ‘perfect storm’ of market
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Mar 19, 18 •
1561 Views •
Features, Management •
Prudence Kolong •
No Comments
Will self-service for customers be the answer to the dwindling number of available field service technicians? Prudence Kolong, Editorial Director, Copperberg, joins the ranks of Field Service News associate columnists and in her first feature tackles
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Mar 7, 18 •
2361 Views •
Management, News •
Kris Oldland •
No Comments
A new study from IDC and LogMeIn has revealed that fast and effective support will be a competitive differentiator for companies looking to win-over digitally transformed customers and employees. According to the study “Support Services as a
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Mar 5, 18 •
1143 Views •
Features, Management •
Annick Perry •
No Comments
Annick Perry, Senior Project Manager, Noventum gives us some insight into the findings of a recent research project that Noventum and Aston Universities Advanced Services Group have undertaken to look at Advanced Services Trend within
