- Custom market research and analysis
- Consulting advisory support
- Customer/market surveys
- Content development (e.g., white papers, case studies, publications, Webcasts, blogs, collateral)
- Services improvement strategies
Strategies For GrowthSM (SFGSM) is an independent research analyst and consulting firm that supports service organisations with strategic, marketing and services planning; customer, market and supply chain surveys; satisfaction measurement & tracking programs; services marketing & promotional support; research-based Webinars, white papers, publications and case studies; and general services consulting.
Bill Pollock is President & Principal Consulting Analyst at Strategies For GrowthSM (SFGSM), the independent research analyst and consulting firm he founded in 1992. Previously, Bill served as President & Chief Research Officer (CRO) at The Service Council (2011 – 2013); Vice President, Principal Analyst, heading up Aberdeen Group’s Service Management Practice (2008 – 2010); and Managing Analyst, Services Industry at Gartner (1995 – 2001). He has had more than 250 articles published in services trade journals including Field Technologies, Field Service News, Reverse Logistics, TSIA’s Inside Technology Services, 24×7, Integrated Solutions, TAWPI’s TODAY and AFSMI’s Sbusiness, among others.
News & Features:
There are very few people in the global field service management industry with the breadth of experience and depth of understanding of Bill Pollock. With a career in the service industries spanning over twenty five years Bill has been commenting, advising and educating the field service industry. Read about his latest benchmarking report here.
This exceptional report is based on the findings of an exhaustive survey, which comprised of over 1,000 respondents and is perhaps the most comprehensive benchmarking exercise available, giving the truest indication of the mood and needs of the industry on a global scale. Click here to download the report now. (no registration required)