All About: Exel Computer Systems…

Jan 11 • Directory, Field Service Software Providers • 6004 Views • Comments Off on All About: Exel Computer Systems…


Contact information:

Key Contact: Carl Cridland
Phone: 0115 9460101

Services Provided:

  • Assisted Scheduling
  • Workforce Optimisation
  • Route Optimisation
  • Audit Trail
  • Business Intelligence
  • Reporting Tools
  • Workflow
  • Document Management
  • Customisation Toolsets
  • Outlook Integration

Company Bio:

Exel Computer Systems plc. a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world, Exel has a proven track record of working with some of the world’s most well-known organisations.

Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of a state-of-the-art business solution. In a constantly changing business environment Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.

Exel’s Eagle Field Service system leads the way as a complete mobile management solution providing real-time information and resources to field based engineers delivered directly to their mobile or touchscreen device, as well as unprecedented levels of control and visibility to management. Eagle Field Service provides a fully integrated range of modules from a single software author.

Eagle Field Service allows service and maintenance engineers, or any remote worker, real-time access to cases, schedules and mobile data. Information is relayed real-time to the back office management system, ensuring that company wide mobile data and office-based information is unified throughout. This modern real-time mobile solution works on or off-line, across different platforms including smartphones, tablets and laptops.

Triton Showers Service Manager, Graham Neve, has found working with the Exel team has considerably broadened the business calibre of his service team.  “Working with Exel helped the staff at all levels in the business to understand the changes required in their role as a result of the solution, improving the way they communicate with the customer”. He believes Triton Showers are in a much stronger position thanks to their implementation of Eagle Field Service and the support received from Exel.

Latest video:


Case Study: Eagle Field Service brings increased agility & adaptability to a rapidly changing industry

Triton Showers have been producing high quality products since 1975, working  with Exel has provided them with a partner that has not only supplied the required software to take the business into the future, but helped them to identify the most important profit levers within their business including: moving from cost-cutting to technology driven process improvement and focus on customers and helping their staff at all levels to work differently, to deal with the local environment within the changing big picture.


Read the full case study here. (instant access – no registration required) 

Case Study: Bailies Coffee select Eagle Field Service with an eye on growth

Bailies ND.pdf-1

Bailies recognised the need for an automated system for managing their field service engineers. Done on a case by case basis, call-outs and preventative maintenance were driven by customer contact. Russell Bailie decided that a system was needed to manage the engineers, so that their time would be used more effectively and customer service would improve. Read this case study to find out why they felt Exel Computer Systems fitted the bill.


Read the full case study here. (instant access – no registration required)


White Paper: How do large Field Service companies gain competitive advantage?

How do large FS companies gain competitive advantage.pdf-1

The ability of technology to seamlessly connect the back office and front line service personnel is now widely acknowledged and can be seen by the growing number of businesses investing in Field Service Management (FSM) systems.

While such systems have been around for a number of years, the widespread adoption of smartphones and tablets/phablets and the browser-based information exchange these offer, have led to a new generation of smarter, more intuitive solutions. However, gaining competitive advantage, especially for businesses having to manage large field service teams, increasingly lies in making the best strategic use of this technology.

Read the full white paper here. (instant access – no registration required)

White Paper: Five Benefits of a Modern FSM Solution

Eagle - 5 Benefits of a Modern FSM Solution.pdf-1

The increasing prevalence, accessibility and reliability of the internet enabled communications infrastructure has provided substantial benefits to those field service companies that have adopted a market leading Field Service Management (FSM) system such as Eagle Field Service, from Exel Computer Systems plc.

With over 29 years’ experience of continually developing and delivering fully integrated business solutions and committed to utilising the latest technology, Exeloffers five of the most achievable benefits obtainable through use of a modern FSM system.

Read the full white paper here. (instant access – no registration required)

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