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All about: IFS | mplsystems…

Jan 20 • Directory, Field Service Software Providers • 3234 Views • Comments Off on All about: IFS | mplsystems…


Contact information: 

Key Contact: Tina Parekh
Phone: 01926 623 500

Services Provided:

  • Field Service Management Software
  • CRM & Service Management
  • Contact Centre Software
  • Self-Service Technology
  • Parts & Stock Management
  • Mobile Workforce Apps
  • Service Desk Software
  • Scheduling & Workforce Optimisation
  • Mobile Field Sales
  • Business Intelligence & Analytics

About mplsystems:

mplsystems are an award-winning provider of field service management software, encompassing everything from workforce scheduling; route optimisation; CRM; contact centre and intelligent self-service technology to mobile apps for field based technicians.

Trusted by many of Europe’s top field service organisations to transform customer experience, their service management solution has been positioned in Gartner’s latest Magic Quadrant for Customer Engagement. Offering both cloud and premise options, they specialise in configuring end-to-end solutions around an individual organisations’ requirements.

Latest video from mplsystems:

Latest Resources from mplsystems:

7 Key Steps to Achieving Customer Service Excellence in the Service Industry

7 Key Steps to Achieving Customer Service Excellence in the Service Industry.pdf-1This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service business can improve customer service excellence in the service industry…  click here to view the white paper





Evaluation of the top three customer self-service technologies for field service

Top 3 Self-Service_Field Service.pdf-1

This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service technology in both B2B and B2C markets… click here to view the white paper



For more white papers from mplsystems visit

Latest News & Features from mplsystems

  • IFS Make double M&A swoop in field service sector…

    This content originally featured on  IFS’ new ownership private equity firm EQT are standing true to their promise to accelerate the growth of the Swedish firm as they make to key UK acquisitions… ERP provider IFS have further enhanced their offering into the field service management sector this month with two key UK acquisitions. Both announced on […]

  • IFS makes two Service Management acquisitions: mplsystems Limited and Field Service Management Limited

    This content originally featured on  IFS, the global enterprise applications company, today announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s leading Service Management offering, provides a […]

  • Field Service News @ FSME – mplsystems launch AESOP a genetic algorithm based scheduling system

    This content originally featured on  Kris Oldland, Editor-in-Chief, Field Service News reports live from the Field Service Management Expo where he spoke to Susannah Richardson and Neil Jones of mplsystems about the launch of AESOP a genetic algorithm based scheduling engine… Be social and share this feature   The post Field Service News @ FSME – […]

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