All about: IFS-mplsystems…

Jan 20 • Directory, Field Service Software Providers • 3532 Views • Comments Off on All about: IFS-mplsystems…


Contact information: 

Key Contact: Tina Ladd
Phone: 01926 623 500

Services Provided:

  • Field Service Management Software
  • CRM & Service Management
  • Contact Centre Software
  • Self-Service Technology
  • Parts & Stock Management
  • Mobile Workforce Apps
  • Service Desk Software
  • Scheduling & Workforce Optimisation
  • Mobile Field Sales
  • Business Intelligence & Analytics

About IFS-mplsystems:

IFS-mplsystems develop and deliver field service management and customer engagement software for businesses around the world who manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector.

From real-time dynamic scheduling, advanced service and contract management, to parts and returns and repair, IFS-mplsystems can manage your complete end to end service life-cycle. With Customer Engagement a priority for service organisations, IFS-mplsystems’ pioneering Omni-Channel Contact Centre and AI enabled Self-Service options can help transform not only the efficiency of your operations but also customer satisfaction, upsell and customer loyalty.

Latest video from IFS-mplsystems:

Latest Resources from IFS-mplsystems:

7 Key Steps to Achieving Customer Service Excellence in the Service Industry

7 Key Steps to Achieving Customer Service Excellence in the Service Industry.pdf-1This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service business can improve customer service excellence in the service industry…  click here to view the white paper





Evaluation of the top three customer self-service technologies for field service

Top 3 Self-Service_Field Service.pdf-1

This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service technology in both B2B and B2C markets… click here to view the white paper



For more white papers from mplsystems visit

Latest News & Features from IFS-mplsystems

  • IFS Make double M&A swoop in field service sector…

    This content originally featured on  IFS’ new ownership private equity firm EQT are standing true to their promise to accelerate the growth of the Swedish firm as they make to key UK acquisitions… ERP provider IFS have further enhanced their offering into the field service management sector this month with two key UK acquisitions. Both announced on […]

  • IFS makes two Service Management acquisitions: mplsystems Limited and Field Service Management Limited

    This content originally featured on  IFS, the global enterprise applications company, today announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s leading Service Management offering, provides a […]

  • Field Service News @ FSME – mplsystems launch AESOP a genetic algorithm based scheduling system

    This content originally featured on  Kris Oldland, Editor-in-Chief, Field Service News reports live from the Field Service Management Expo where he spoke to Susannah Richardson and Neil Jones of mplsystems about the launch of AESOP a genetic algorithm based scheduling engine… Be social and share this feature   The post Field Service News @ FSME – […]

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