Contact information for Tesseract:
- Contract & Asset Management
- Service call scheduling and optimisation
- Stock & Logistics
- Internal Repair Centre & CRM
- Customer Web portal
- Mobile Data
All about Tesseract:
After 30 years, Tesseract’s Service Management System still leads the field.
Following the recent acquisition by the Evatic Group, we now have offices in the UK, Norway, Germany, France, USA, Poland, Holland & Singapore, all specialising in Field Service Management.
Our reach is truly global!
With knowledge and experience of all field service verticals, a product which has been cloud based for over 10 years, it is easy to see why Tesseract continues to forge ahead in the service delivery industry.
An end to end solution covering Contract & Asset Management, Service call scheduling and optimisation, Stock & Logistics, Quotations, Internal Repair Centre & CRM, Tesseract’s Service Centre also includes on and off-line field technician communication, along with a Customer Web portal, allowing real time transparency.
As a standard off the shelf system, Service Centre can be configured to your needs for customers ranging from 5 to 2000+ engineers.
Cloud based and browser independence allows true benefits of scale, along with a pricing model which avoids large capex spending As a best of breed solution provider, integration is key. Tesseract’s standard API’s and web services allow linking from finance systems such as Quickbooks & Sage through to ERP systems like Navision, and SAP.
Customer segments include Medical Device & Instrumentation, Catering, HVAC, MPS/Copier, Point of Sale Equipment, Fire & Security, Gaming & Leisure, IT, Garage & Forecourt, Instrumentation and Machine tools, Cleaning equipment and many more.
Tesseract’s customers include Toshiba, Kingspan, Tecalemit, British Gas, Severn Trent Services, BCAS Biomedical, SCCI Alphatrack, Maziak Compressors, Meiko & Parker Pens to name just a few.
Client Testimonies for Tesseract:
“We wanted to streamline the system, we wanted faster invoicing, faster ordering of parts, better visibility, and we wanted to be able to see jobs through to completion directly and with all the relevant information to hand. Tesseract’s REA has totally delivered on all those counts.” – David Monteith, Tecalemit
“Thanks to Tesseract, our operations are much more efficient. We have real-time information, employ fewer back-office staff and have cut back the amount of voice calls. Service Centre has allowed us to grow, diversify and adapt quickly to changes in the market, and our close relationship with Tesseract has always been collaborative and constructive.”- Paul Edwards, G4S
Case Studies from Tesseract:
G4S Technology, the market leading access control and video management company, has been partnered with Tesseract for over 15 years. Using Tesseract’s service management software has helped G4S Technology to grow, diversify and advance, securing its position as a leading international player in the supply of access and security systems. Click the link above to find out more…
Case Study: Tesseract helps manage 195,000 customer sites for SCCI Alphatracks
For fourteen years technological giant SCCI Alphatrack has relied on Tesseract’s service management software to run a lean, fit and growing operation. Today periodic and reactive maintenance for over 195,000 customer sites falls within Tesseract’s remit. Click the link above to find out more…
For nearly 40 years, Servequip have been in the business of supplying and maintaining foodservice equipment, with customers ranging from Prezzo and Frankie & Benny’s to celebrity chefs like Gordon Ramsay. Two years ago, they decided to improve their systems by incorporating Tesseract’s service management software. Click the Link above to find out more…
Latest News and Features from Tesseract:
Case Study: Planned Lighting Maintenance banks on a brighter future with Tesseract
This content originally featured on fieldservicenews.com When Planned Lighting Maintenance (PLM) decided that its field service management system needed to be as smart as its lighting solutions, Tesseract came to light the way. Now Tesseract’s Service Centre 5.1 is brightening PLM’s days with super-fast scheduling and dispatch, instantaneous invoicing, and an end to […]
Fundamental Elements to expect in a FSM solution – Part Two: Mobile, Parts Management and Integration
This content originally featured on fieldservicenews.com In the first part of this feature, Tesseract’s Kevin McNally explored the importance of contract management and workforce scheduling within a field service management system. Now in the concluding part of this feature he looks at three other key elements of a modern FSM system… Want to know more? A white […]
Fundamental Elements to expect in a FSM solution – Part one: Contract Management and Scheduling
This content originally featured on fieldservicenews.com Tesseract’s Sales Director Kevin McNally, with over 15 year’s experience in the industry, explores the key elements with Kris Oldland Editor of Field Service News… Want to know more? A white paper on this topic is available for Field Service News subscribers only – but if you are a Field Service Professional […]