Contact information for Tesseract:
- Contract & Asset Management
- Service call scheduling and optimisation
- Stock & Logistics
- Internal Repair Centre & CRM
- Customer Web portal
- Mobile Data
All about Tesseract:
The world’s favourite field service management software
Tesseract is Asolvi’s longest-standing field service management solution, with over 7,500 users across 25 countries. It brings its host of benefits to service directors, managers, engineers and CEOs alike by automating and optimising all phases of the field service operation, from logistics to SLAs.
Why choose Tesseract?
Optimises operations: Better utilises field resources as well as office employees. You’re able to do more work with the same number of workers.
Increases revenue and cost control: You’re able to invoice more hours and more materials, at the same time making sure you have full control of the cost to deliver services.
Automates and streamlines your processes: Automating processes and aligning your service delivery to match is crucial to stay ahead of competitors.
Change management: Enables your organisation to change as the market does.
Contract management: Gives you far better control over your current and future contracts, enabling you to calculate contract prices correctly and monitor profitability.
All the functionality you expect from Tesseract is standard:
- Asset tracking and configuration control with serial/asset numbers and full audit trail.
- Contract administration with SLA, billing, warranty control and third-party support.
- Call logging with diary, SLA escalation and full audit trail. Engineer dispatch with job updates, parts usage and job invoicing.
- Logistics control for warehouse and van, for both repairable and disposal parts.
- Full workshop repair module including a booking in/out wizard and full audit.
- Generation of sales and contract quotations using a simple wizard.
- Further works / job quotations.
- Meter billing: usage, minimum and block together with consumables.
Asolvi’s singular commitment to field service management software ensures that we are in touch with the requirements of our customers not only for today but for the future. Our development within the field of service management leads the way for the next generation of service operations.
Providing a service management system is only part of the solution. Asolvi also offers training and consultancy to help you achieve the best possible results from your investment immediately.
Client Testimonies for Tesseract:
“We wanted to streamline the system, we wanted faster invoicing, faster ordering of parts, better visibility, and we wanted to be able to see jobs through to completion directly and with all the relevant information to hand. Tesseract’s REA has totally delivered on all those counts.” – David Monteith, Tecalemit
“With over 195,000 sites to look after, managing our data and service work would be a real challenge if it wasn’t for Tesseract.”- Richard Spencer, IT Consultant, SCCI Alphatrack
Case Studies from Tesseract:
Outmoded, inflexible and server-based service management software can make it difficult for companies to grow. However, thanks to the fully automated, integrated and optimised cloud-based workflows facilitated by Tesseract, SCS Technologies Ltd has found scaling up a piece of cake.
Case Study: Tesseract helps manage 195,000 customer sites for SCCI Alphatracks
For fourteen years technological giant SCCI Alphatrack has relied on Tesseract’s service management software to run a lean, fit and growing operation. Today periodic and reactive maintenance for over 195,000 customer sites falls within Tesseract’s remit. Click the link above to find out more…
For nearly 40 years, Servequip have been in the business of supplying and maintaining foodservice equipment, with customers ranging from Prezzo and Frankie & Benny’s to celebrity chefs like Gordon Ramsay. Two years ago, they decided to improve their systems by incorporating Tesseract’s service management software. Click the Link above to find out more…
Latest News and Features from Tesseract:
Aligning Service and Sales with a Field Service Management system
This content originally featured on fieldservicenews.com Kris Oldland, Editor-in-Chief, Field Service News talks to Jo Cherriman, Director Surefire about how having implemented a new field service management solution they have been able to better align their service and sales operations This is part four of a four-part series sponsored by Asolvi Be social and share… The […]
Customer Benefits of implementing a Field Service Management Solution
This content originally featured on fieldservicenews.com Kris Oldland, Editor-in-Chief, Field Service News talks to Jo Cherriman, Director, Surefire about the benefits to Customer Satisfaction they have discovered since implementing a dedicated Field Service Management Solution… This is part three of a new four-part series sponsored by Asolvi Be social and share… […]
Selecting the right field service management system for your business
This content originally featured on fieldservicenews.com Kris Oldland, Editor-in-Chief, Field Service News talks to Jo Cherriman, Director, Surefire about how they approached selecting a Field Service Management system that met their business needs… This is part two of a new four-part series sponsored by Asolvi Be social and share… The post […]