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All about… Tesseract

Jan 31 • Field Service Software Providers • 3151 Views • Comments Off on All about… Tesseract


Contact information for Tesseract:

Key Contact: Kevin McNally
Phone: +44 (0)1494 465066
email:  websales@tesseract.co.uk
web: www.tesseract.co.uk

Services provided:

  • Contract & Asset Management
  • Service call scheduling and optimisation
  • Stock & Logistics
  • Quotations
  • Internal Repair Centre & CRM
  • Customer Web portal
  • Mobile Data

All about Tesseract:

After 30 years, Tesseract’s Service Management System still leads the field.

Following the recent acquisition by the Evatic Group, we now have offices in the UK, Norway, Germany, France, USA, Poland, Holland & Singapore, all specialising in Field Service Management.

Our reach is truly global!

With knowledge and experience of all field service verticals, a product which has been cloud based for over 10 years, it is easy to see why Tesseract continues to forge ahead in the service delivery industry.

An end to end solution covering Contract & Asset Management, Service call scheduling and optimisation, Stock & Logistics, Quotations, Internal Repair Centre & CRM, Tesseract’s Service Centre also includes on and off-line field technician communication, along with a Customer Web portal, allowing real time transparency.

As a standard off the shelf system, Service Centre can be configured to your needs for customers ranging from 5 to 2000+ engineers.

Cloud based and browser independence allows true benefits of scale, along with a pricing model which avoids large capex spending As a best of breed solution provider, integration is key. Tesseract’s standard API’s and web services allow linking from finance systems such as Quickbooks & Sage through to ERP systems like Navision, and SAP.

Customer segments include Medical Device & Instrumentation, Catering, HVAC, MPS/Copier, Point of Sale Equipment, Fire & Security, Gaming & Leisure, IT, Garage & Forecourt, Instrumentation and Machine tools, Cleaning equipment and many more.

Tesseract’s customers include Toshiba, Kingspan, Tecalemit, British Gas, Severn Trent Services, BCAS Biomedical, SCCI Alphatrack, Maziak Compressors, Meiko & Parker Pens to name just a few.

Client Testimonies for Tesseract:

“We wanted to streamline the system, we wanted faster invoicing, faster ordering of parts, better visibility, and we wanted to be able to see jobs through to completion directly and with all the relevant information to hand. Tesseract’s REA has totally delivered on all those counts.” – David Monteith, Tecalemit

“Thanks to Tesseract, our operations are much more efficient. We have real-time information, employ fewer back-office staff and have cut back the amount of voice calls. Service Centre has allowed us to grow, diversify and adapt quickly to changes in the market, and our close relationship with Tesseract has always been collaborative and constructive.”- Paul Edwards, G4S

Case Studies from Tesseract:

8889 G4S Case Study-1

Case Study: Tesseract is valued partner for G4S Technology

G4S Technology, the market leading access control and video management company, has been partnered with Tesseract for over 15 years. Using Tesseract’s service management software has helped G4S Technology to grow, diversify and advance, securing its position as a leading international player in the supply of access and security systems. Click the link above to find out more… 

Case Study: Tesseract helps manage 195,000 customer sites for SCCI Alphatracks9436 SCCI Case Study.1.pdf-1

For fourteen years technological giant SCCI Alphatrack has relied on Tesseract’s service management software to run a lean, fit and growing operation. Today periodic and reactive maintenance for over 195,000 customer sites falls within Tesseract’s remit.  Click the link above to find out more… 

8787 Servquip Case Study-1

Case Study: Food Service equipment company Servequip enjoys a sharper business thanks to Tesseract

For nearly 40 years, Servequip have been in the business of supplying and maintaining foodservice equipment, with customers ranging from Prezzo and Frankie & Benny’s to celebrity chefs like Gordon Ramsay. Two years ago, they decided to improve their systems by incorporating Tesseract’s service management software. Click the Link above to find out more… 


Latest News and Features from Tesseract:

  • Editorial Leader: Field Service News issue 17 – All Change

    This content originally featured on fieldservicenews.com  Kris Oldland deliver’s his editorial leader in issue 17 of Field Service News where our theme was the ever changing nature of field service… Field Service News subscribers are entitled to our bi-monthly magazine in both print and digital versions. Subscription is free for field service professionals click here to […]

  • Latest FSN webinar announced: Five fundamental field service management technologies that every field service organisation needs

    This content originally featured on fieldservicenews.com  In this Field Service News webinar brought to you in partnership with Tesseract, we will be exploring five fundamental field service management technologies that every field service organisation should have in place – discussing why each is vital to making sure your service delivery hits your core KPIs as well as taking a look […]

  • What should we expect from a modern FSM solution? (And how do we choose one?)

    This content originally featured on fieldservicenews.com  Competition in the Field Service Management Solution sector is fiercer than ever and new technology is constantly emerging. So we asked a series of industry experts what we should expect of our FSM solution today and what should we look for in a provider? Features as Standard? With the amount of functionality in […]

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