- Workforce Optimisation
At ServiceMax, our mission is to help service businesses deliver the best field service possible to their customers. We do this by helping customers perfect their service delivery process, drive revenue growth and not just satisfy customers, but delight them.
We make software that makes field service smarter, more efficient and more profitable. Our cloud-based software automates the complete field service lifecycle from contract entitlements to scheduling optimisation, from inventory and parts logistics to real-time customer and partner portals.
Forget old school service management with spreadsheets and silos of information. Dismiss the mediocre “dispatch and repair” service of yesterday and image field service delivered with technology that is powerful, easy-to-use, mobile, and collaborative.
We’re helping our customer rethink field service by delivering:
- Complete visibility to gain a deep view into the entire service delivery operation. This visibility gives companies insights that are changing the way they do business—from contracts and pricing to service efficiency to potential sales opportunities.
- An end-to-end application for field service management; from contract entitlements, scheduling and workforce optimisation, to inventory and parts logistics. We also offer cutting edge mobility, social collaboration, and real- time customer and partner portal access.
- Cloud-based solutions built on the proven Force.com platform from salesforce.com, so customers are up and running quickly with a low cost subscription model, tightly integrated to their CRM.
- Everywhere you are. ServiceMax delivers mobile, anywhere access to all pertinent information for field technicians and provides mobile, real-time dashboards for management.
News & Features:
For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as effectively as possible. However, we are working in a market place where both economic pressures and customer demands have risen to greater levels than possibly ever before and sometimes it may seem like this ‘simple’ objective is becoming…
Drawing on research from Gartner, Aberdeen, The Service Council and Forrester as well as a real life case study the ebook gives insightful and refreshingly impartial advice on how technologies such as cloud, SaaS, big data and analytics, smart phones and tablets and optimised scheduling engines can be brought together to empower organisations to adopt a fully 360° view of the service they deliver.