Resource Type: eBook
Published by: coresystems
Title: An Introduction To Field Service Management
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Over the course of the past several years, field service management (FSM) software has evolved to keep pace with the changing technologies that have emerged in recent years, such as the cloud and mobility.
In the modern environment, it’s now necessary for field service software to integrate CRM and ERP functionality in order to ensure that all aspects of service can be managed more effectively.
This eBook takes a detailed look at the core fundamental areas of field service management and how you can improve your own processes to ensure your field service delivery is best in class.
This eBook looks at the following topics across six chapters
Technology and Field Service
We look at the role cloud and mobility have played in transforming field service and also assess what new security concerns these two technologies may bring. We also look at emerging technologies including IoT and 3D printing and explore what role they could have in field service delivery.
High Value Field Service
For high value industries, which suffer substantial losses when downtime occurs, FSM solutions can help to mitigate the risk of downtime, as well as design, plan, implement and report on high value services which are typically complex industrial installations.
It’s thought that on average, businesses lose between $84,000 and $108,000 in revenue for every hour that they suffer network downtime. This section focusses on the cost to the customer of poor field service delivery and what ultimately that cost could be to your business also.
What to look for in a FSM solution
When it comes to choosing the right FSM solution for your organisation, there’s a lot to consider. It’s necessary to properly understand how it will be used within the business and how it aligns with business goals. It’s also important that the solution is future-proof in order to allow for existing technologies to work for the organisation, as well as consider how these might change in the future.
In this section we explore what some of the key considerations are in terms of identifying the right type of business to meet your organisations field service delivery demands.
Managing the Field Service Workforce
One of the most important aspects of your FSM solution will be team management. In order to make full use of integrated FSM, it’s necessary that your solution have the functionality to allow you to effectively collaborate and mobilise the workforce. In this section we look at how best-in-class organisations effectively utilise their FSM solution to better manage their mobile workforce.