Industry events are a vital means of gathering information on the latest trends and technologies as well as providing an opportunity to network with your peers and benchmark your companies operations against the industry as a whole.
However, with more events in the field service calendar than ever before how do you ensure you’re attending the events best suited to your needs?
To help you decide here is our list of the key ten events of 2016.
Field Service News subscribers also qualify for a discount at many of the events below, so if you’re looking to attend any of the events listed below email firstname.lastname@example.org first!
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Spare Parts Business Platform, Stockholm, Sweden
When: 13th – 14th February
Venue: Birger Jarl, Stockholm
The parts business may be only one piece of the big-picture puzzle of transforming towards a solution provider, but it is one with great potential to getting closer to your customers.
Everyone already is (or should be) on the IoT train, but how does it actually impact your parts business and how does it help you serve your customers? How can the industrial sector as a whole, lagging behind compared to other industries, transform towards digital maturity?
More info @ fs-ne.ws/gSvf30i1UmH
Field Service Medical, La Jolla, California, USA
When: 26th to 28th February
Venue: Hilton La Jolla Torrey Pines
Field Service Medical is the only event that brings together 200+ medical device service and support executives, thought leaders, and innovators for a collaborative debate on the ever-changing regulatory environment, medical device connectivity, service marketing and brand differentiation, talent acquisition and retention, and the latest technologies you need to know about to keep ahead of the competition in an over-saturated market.
More info @ fs-ne.ws/9bV530i1wX6
Field Service Summit, Warwick, UK
When: 11th April
Venue: Warwick Conference Centre, Warwick
Field Service Summit UK is the leading event for field service executives in the United Kingdom Every year, and for the 3rd year running, senior-level field service professionals and leading field service solutions providers and consultants meet at the FSS UK to discuss the latest trends and strategies towards service excellence in the manufacturing sector.
More info @ fs-ne.ws/aWEI30i1UBK
Spare Parts Summit, Warwick, UK
When: 12th April
Venue: Warwick Conference Centre, Warwick
Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviours (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is the only key to success.
Join us April 12 in Coventry for a unique one-day event with 150+ of your peers to discuss, share and network on the strategies to ensure your customers get the right part at the right time, at the right price.
More info @ fs-ne.ws/aWhx30i1USv
Field Service USA, Palm Springs, USA
When: 17th- 20th April
Venue: JW Marriot Palm Desert Resort and Spa
Born in 2003, Field Service is where cross-industry service, support, and customer care leaders come together to build world-class service and support operations. More than 100 speakers from the world’s biggest manufacturers to organizations with smaller teams servicing customers in fresh ways will present real tactics that will challenge the way you think about your service business.
Every day, in every session you have the opportunity to make valuable business contacts, connect one on one with other service executives and catch up with friends! Download the agenda to learn more: http://bit.ly/2DoIRMc
More info @ fs-ne.ws/g7ng30in8ke
Spring Servitization Conference, Copenhagen, Denmark
When: 14th – 16 May
Venue: Kiln Hall, Copenhagen
Producer: Advanced Services Group
Monday 14 & Tuesday 15 May will be the now established format of a single stream where all contributors will have an opportunity to present to the whole conference audience, and engage in both structured and semi-structured panel sessions to discuss their work. The programme is designed to encourage strong participation, extensive debate, and continue to bridge research theory and industrial practice. The conference will also feature keynotes from senior executives at leading manufacturing businesses.
Wednesday 16 May. Due to the large number of submissions this year, day three of the conference will include presentations for the first time. These will be in addition to early-stage researchers poster exhibition and debates around emergent research themes.
More info @ fs-ne.ws/KiIp30i1U9I
Field Service Forum, Amsterdam, Netherlands
When: 30th to 31st May
Venue: Novotel Amsterdam City
The theme of Field Service Forum 2018 is The Future of Customer Engagement – We will be focusing on key questions such as What will your customer expect next and how does it redefine your service approach? What are the real-life incentives that help transform your customer into a brand advocate? How best to extend customer assets lifecycle with service operations? What combination of physical operations and cyber-based ecosystems will multiply the output of MYA and exceed customer desired outcome?
More info @ fs-ne.ws/xPXh30i2dlM
Field Service Management Expo, London, UK
When: 19th – 21st June
Venue: ExCel London
Field Service Management Expo is the largest dedicated event to the service management industry in Europe. Bringing together hundreds of professionals within the industry and showcasing the newest innovations in service management, if this is your industry then visiting Field Service Management Expo 2018 is a must.
More info @ fs-ne.ws/d1di30i1TWM
Field Service East, Florida, USA
When: 27th – 29th August
Venue: The Ritz Carlton, Amelia Island
Field Service Amelia Island is the conference where 200+ cross-industry service, support, and customer care leaders come together to build world-class service and support operations. Take home exclusive insights on the latest in service and support from 70 + experts at Schindler Elevator, Siemens, New Holland North America, Emerson Automated Solutions, CenturyLink, TechnipFMC, TE Connectivity, Altice USA, and many more. Our highly interactive sessions ensure that you’ll learn more, meet new people, and work through your specific pain-points – all while relaxing at a beautiful island resort.
More info @ fs-ne.ws/RYS930i1TwP
Smarter Service Symposium, Chicago, USA
When: 17th to 19th SeptemberVenue: Westin, Chicago River, Chicago
Producer: The Service Council.
The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. Guests will benefit from the following: Keynote Sessions, Executive Panels, Research Tracks, Breakout Sessions, Transformational Case Study Workshops and more…
More info @ fs-ne.ws/fIpE30i2ggN
Aftermarket, Berlin, Germany
When: 17 – 19 October
Venue: Hotel Bristol, Berlin
Now in its 12th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders. The industrial sector is undergoing a major transformation due to constraints from globalization, digitization and changing customer behaviours. Organizations who want to stay at the forefront are shifting their focus from transactional-based business models to complete service providers focused on delivering availability, outcome, and performance.
More info @ fs-ne.ws/5joS30i2fCb
Competence 4.0, Stockholm, Sweden
When: 26 – 27 November
Venue: Hotel Birger Jarl, Sweden
It is evident that traditional industrial companies are about to change greatly very soon. The reality of the internet of things is here already. Digitalization, automation, robotization and servitization are all key to what actually gives a competitive edge to the traditional manufacturer but what is it exactly that needs to happen going forward?
The more refined the production process gets, the greater the need for specific skill-sets and competencies. The key differentiator will be human capital. This is the time when the key changes that the industry is going through will define our future. The assembly line worker is replaced by a highly qualified engineer with great digital skills
More info @ fs-ne.ws/MuT830i2eVC
Field Service Asia, Singapore
When: 13th- 15th November
Venue: Amara Sanctuary Resort Sentosa
Where the top minds from Asia’s biggest manufacturers, telecoms and residential/commercial services gather to brainstorm how to build world-class service and support operations. With innovative content focused on transforming service priorities, Field Service Asia is designed to help take your programme from a traditional customer care centre to a revenue-generating resource.
More info @ fs-ne.ws/d0Yj30i1ynZ
Conference of Things, Stockholm, Sweden
When: 27th to 28th NovemberVenue: Hotel Birger Jarl, Stockholm
The 3rd Annual Conference of Things will be your opportunity not only to learn from your peers, but to share your journey so far, get feedback, and benchmark to see where you stand. Our unique format will give you the opportunity to choose 4 discussion groups throughout the event, as well as join in-depth workshops, visionary keynotes, and interactive panel discussions to get a holistic approach on the complex IoT ecosystem.
More info @ fs-ne.ws/69QP30i2fMc
Field Service Europe, Amsterdam, Netherlands
About: Born in 2003, Field Service Amsterdam is a conference where service, support and customer care meets inspiration! With transformative content designed to elevate your service priorities, our conference will take your program from a traditional care centre to a revenue-generating resource.
More info @ fieldserviceeu.wbresearch.com/