As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.
Here we hear from Caroline Pennington of Trimble Field Service Management. Caroline’s presentation was based around their recent insight report focusing on the challenges and issues of field service companies which service managers face on a day to day basis. Including managing mobile devices, customer service and critical elements around how Big Data can be used.