Servitization is a key trend in that is rapidly on the rise in manufacturing realm and it’s impact on Field Service could be game changing. But what exactly is servitization, how can it change the way we work and will it live up to the hype?
To find out more Field Service News Editor, Kris Oldland spoke to Professor Tim Baines one of the leading proponents of the servitization movement
Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.
Field Service News is the only dedicated business journal dedicated to the Field Service industry within the UK and beyond. Updated daily with key news, insight and analysis Field Service News is the key resource for anyone operating a mobile workforce.
Field Service News is published by 1927 Media Ltd.
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Field Service New and ServiceMax have teamed up on our latest research project which is looking to understand what the Field Service Engineer of 2022 will look like.
Our industry has gone through huge change within the last decade in terms of teh technology available and the growing importance of Field Service as a key revenue driver... but how has that impacted what we require from our field service engineers.
And what about the shift from an ageing Baby Boomer workforce through to a young MIllenial workforce - perhaps the greatest shift between working generations ever seen - what role is this playing in the shape of the field service engineer of the future?
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Near Field Communications (NFC) as a technology has been around for a fair while yet hasn’t quite got the traction that it could have. However, with Apple introducing NFC albeit in a restricted capacity into...