Infor, the provider of cloud-based business applications for specific industry sectors, has announced Mobility for Field Service (MFS), an application that allows customers to use its M3 enterprise resource planning (ERP) system from anywhere via a mobile device.
Mobility for Field Service v15.1.0 takes work orders that have been assigned to users in Infor M3 and displays them in a clear, easily digestible format that is easily understood on a mobile device. Colour-coded status indicators show how far each assignment has been processed, and workflow settings can help the user choose the most logical way in which to proceed with the assignment. Within each assignment, an intuitive layout of key data helps the user access the relevant information quickly and easily. This allows field users to simplify operations by creating a streamlined approach for working with M3 in the field.
The mobile solution uses Infor Ion middleware for transactional integration between the user’s mobile device and M3. A run-time license for ION is provided to customers that are not currently using the middleware system.
MFS is currently available for tablets running on Android 4.4 or later and Windows 8.1 or later, as well as personal computers running the Windows operating system. Support for the iOS operating system is currently planned during 2016.
Innovative components include: integration for Infor document management, interconnected data sourcing and reporting, and an administrative toolbox that incorporates quick configurability features.
“As the equipment-centric industries continue to evolve and modernise, the technologies that support day-to-day operations must also mature and keep pace with the user. It is with this in mind that we created Infor Mobility for Field Service, which facilities access to strategic data from wherever the user may be located,” said Brian Dunks, product director, M3 Product Management, Infor. “This solution has been thoughtfully designed in response to the needs of our customers, to ensure that all users, including field technicians, are suitably equipped with the same high-quality tools that are utilised throughout the enterprise.”