Interview: John Cullen, Metso, on Servitization

Feb 19 • Servitization, video • 4035 Views • No Comments on Interview: John Cullen, Metso, on Servitization

The trend of servitization, i.e. businesses moving away from transactional approach to business to an outcome based model is gain traction. Kris Oldland, Editor-in-Chief of Field Service News talks to John Cullen whose organisation Metso has recently made the shift about why they had done so and the challenges they had faced in changing the whole ethos of the company from top to bottom.

To find out more about servitization register to attend this years Aston Spring Servitization Conference here

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Metso Servitization Video

About the Author: Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.