Kris Oldland, Editor-in-Chief talks exclusively to Tom De Vroy, Senior Product Evangelist, Field Service Management with IFS at the Field Service Medical conference to find out why they were involved within the Field Service Medical sector, what unique challenges he saw for field service management in the healthcare and medical sector and what key points he took away from the three day conference held in San Diego a few weeks ago.
Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.
Field Service News is the only dedicated business journal dedicated to the Field Service industry within the UK and beyond. Updated daily with key news, insight and analysis Field Service News is the key resource for anyone operating a mobile workforce.
Field Service News is published by 1927 Media Ltd.
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Field Service New and ServiceMax have teamed up on our latest research project which is looking to understand what the Field Service Engineer of 2022 will look like.
Our industry has gone through huge change within the last decade in terms of teh technology available and the growing importance of Field Service as a key revenue driver... but how has that impacted what we require from our field service engineers.
And what about the shift from an ageing Baby Boomer workforce through to a young MIllenial workforce - perhaps the greatest shift between working generations ever seen - what role is this playing in the shape of the field service engineer of the future?
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In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. By implementing Tesseract’s cloud-based service management software, it entered the realm of the smart coffeemaker and the Internet of Things, bolstering its USPs and...