PTC has introduced two new smart, IoT-based connected service solutions: Remote Service and Connected Service Parts Management. Both solutions leverage the company’s ThingWorx IoT platform to help organisations transform the way they execute service for connected products, optimising decisions for better service delivery.
They are integral components of PTC’s roadmap for organisations adopting a strategy for smart, connected service.
It helps them redefine their service models to generate unprecedented value for their customers and organisation. The service journey entails three steps:
Remote Service enables service and support technicians to remotely identify, diagnose, and resolve issues, while continuously monitoring key performance parameters in connected equipment. Remote Service helps service organisations avoid equipment downtime and unscheduled service events enabling organizations to reduce service costs and improve customer service.
Connected Service Parts Management enables service organizations to utilise data directly from connected assets to more accurately forecast and plan service parts demand. Leveraging the power of the ThingWorx IoT platform, Connected Service Parts Management captures asset location and performance information and feeds that data to the Service Parts Management solution. By collecting, transforming, and organizing data reported directly by equipment in the field, organisations are able to improve service levels and increase equipment availability.
These smart connected service solutions help companies improve their service revenue and profitability, competitive advantage, and product reliability.
“In delivering better solutions and outcomes to customers, connectivity is a must for service organisations,” said Sumair Dutta, chief customer officer, The Service Council. “A connected infrastructure can make a service business more predictive in its service relationships, more efficient in its reactive service delivery, and more responsive in the development of new services that are needed by customers.”