Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
Understanding what effective use of asset data looks like
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data
Field Service Leaders Interviews: Scott Berg, ServiceMax (part three)
Speaking exclusively to Field Service News ServiceMax COO Scott Berg has discussed the similarities between widely differing industries,...
Think Tank Sessions: Executive Briefing – Assessing the Impact of Covid-19 on the Field Service Sector (2020)
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) Add to Your Personal Library (0) Click...
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020)
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) Add to Your Personal Library (0) Click...
Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020)
Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020) Add to Your Personal Library (0) Click...
Is implementing servitization more complex than most field service organisations anticipate?
Is implementing servitization more complex than most field service organisations anticipate? Servitization has been a major area of...