ClickSoftware have recently announced that Wärtsilä, a global player in complete lifecycle power solutions operating in both the energy and marine industries have opted to implement ClickSoftware’s flexible scheduling solution ClickWorkforce, which is available through the Salesforce AppExchange.
The implementation which is across a number of international territories promises to give Wärtsilä full transparency across their whole field services business, providing easier management and planning of its resources by consideribly increasing visibility.
Commenting on the implementation Dr. Moshe BenBassat, founder and CEO of ClickSoftware. “As the pace of business accelerates, more businesses are moving to the cloud to gain agility and meet fluctuating demand. ClickSoftware is proud to work with Wärtsilä to help them to manage an increasingly global and disparate business,”
“The depth and breadth of ClickWorkforce functionality means ClickSoftware provides a solution that grows with demand and scope of business to address the need of global enterprises.”
Wärtsilä field service director Guido Barbazza added “For the Planning Board, cloud-based capabilities allow us to know where our staff and assets are at any one time, and then orchestrate them effectively,”
“This will help us guarantee the best assignment of skilled resources to jobs, enabling us to reduce administration work, improve processes and bolster time management benefits. We foresee that this will have a positive impact on our customer’s experience, bottom line, and boost job satisfaction among our employees.”
Wärtsilä, who support their customers throughout the lifecycle of their marine installations, power generation solutions and oil & gas systems, will deploy ClickWorkforce across all 70 countries that they operates in to manage and synchronise field services skills and resources availability.
A key element of Wärtsilä’s global field services integrated solutions, which include systems for professional skills management and workshops activities, is the resource scheduling.
By implementing intelligent field services management software, the company will now have access to real-time global field services skill availability, allowing for more optimised scheduling, improved asset resourcing and better capacity management.
The new system will increase the capability to draw in wider resources onto different projects from around the world.
The power of connectivity
One of the major benefits Wärtsilä will see from the new implementation is that each of their field services unit will gain a clearer view of all ongoing activities and projects, enabling better sharing of resources including field engineers and specialised equipment.
ClickWorkforce enables companies to chat live and in context with their mobile workforce, and respond immediately to real-time activities in the field, all within the Salesforce1 Platform.
In just one click, companies have the ability to access a single view of the entire field services operation, give customers (internal and external) field services in real-time, chat with engineers and sales reps and managers to find the best solutions , schedule engineers instantly based on location, skill and cost and offer narrow, reliable appointment windows