Tesseract’s service management software is about to be put to extremely good use. BCAS Biomedical Services Ltd (BCAS Biomed) will use it to more effectively manage thousands of life-critical devices for hospitals, healthcare professionals and the emergency services.
BCAS Biomed is a leading UK provider of Managed Equipment Services for the medical sector, maintaining everything from ventilators to defibrillators to ultrasound machines. Its current medical-sector-specific management software tells BCAS Biomed what assets need servicing and when, and also manages the scheduling. However, BCAS Biomed’s recent growth has highlighted some limitations, as well as the need for a mobile working solution for the field service engineering team.
“With some of our hospital contracts, we’re literally managing thousands of assets…. Because these are life-critical devices, compliance is of the utmost importance -Steve Dampier, Operations Director for BCAS Biomed
BCAS Biomed will be incorporating Tesseract’s Diary Assist and Remote Engineer Access (REA) modules in an effort to cut out delays, improve visibility and go paperless. Diary Assist will be used to schedule planned maintenance, replacing the company’s manual diary. REA will allow engineers to create and submit digital worksheets in real-time, rather than having to handwrite service reports and post them in.
Steve says, “Tesseract has much more functionality and longevity than the sector-specific system we have now. There are so many layers to the Tesseract system, so much scope for flexibility. It’s basically future-proof.”