Schedule your field service technician via Alexa thanks to Coresystems

Dec 8 • Future of FIeld Service, Uncategorized, video • 1696 Views • No Comments on Schedule your field service technician via Alexa thanks to Coresystems

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Field service management software providers Coresystems showed us a glimpse into the not too distant future, bringing together field service and consumer IoT.

As smart homes become more prevalent one of the key hubs leading the way in integrating a variety of disparate smart devices is Amazon’s Echo which features voice controlled personal assistant Alexa.

Commands such as ‘Alexa switch off the downstairs lights’ or ‘Alexa turn the heating up to 68 degrees’ allow the Echo to control the heating lighting, security and much more in your smart home.

And now as demonstrated in this video by Philipp Emmenegger, Deputy CEO and Head of Sales EMEA with Coresystems Alexa can schedule a field service call for you as well. 

In the brief demonstration above, filmed at Field Service Europe held in Amsterdam last week, Emmenegger is able to schedule a service call on the day of his choice simply by telling Alexa “Alexa, tell coresystems to schedule a service call’.

After a brief exchange a day is confirmed and we can see the appointment added into a dispatch schedule.

Of course, further development would be required to make this a solution rather than just a gimmick, for example identifying exactly what it is I want the engineer to come and fix, however, it is an interesting glimpse into how we could be arranging our field service schedules in the not so distant future…

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