Keysight and University of Malaga Integrating Artificial Intelligence into 6G
As AI in field service becomes increasingly important and vast amounts of data drive our industry, this collaboration could yield key insights for future service operations…
Why are so many companies still waiting to take their first steps into digital transformation?
Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg Power of 50...
The role of technology partners in change management
The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen, Kris Oldland,...
What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?
Dave Hart, Managing Partner at Field Service Associates blends the world of 50’s Cartoons, Advanced Service Strategies and AI and makes an awful lot of sense as he does so…
New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce
Salesforce have recently announced new AI-powered Field Service innovations to help organizations across industries streamline field...
IFS delivers 38% YoY revenue growth with sharp rise in demand for its AI capabilities
Mix of Cloud revenue up 55% YoY and ARR up 55% YoY signal robust forward performance and Software revenue up 44% YoY as IFS continues to lead in ERP, EAM, FSM and ESM.
Aligning Remote Service With the Wider Service Portfolio
Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being a futuristic...
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
What First Time Fix Rate Can’t Tell You About Service Performance
First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders.
Why Your Business Needs a Service Intelligence Platform
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size.
