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Sep 4, 17 •
1740 Views •
Features, Future of FIeld Service •
Emily Hackman •
No Comments
Emily Hackman, Global Director of Marketing, Astea, looks at how the modern phenomenon of the connected customer is driving heightened service expectations that field service companies must meet… In the last few years we have gone through a true
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Jun 14, 17 •
1920 Views •
Features, Future of FIeld Service, White Papers & eBooks •
Kris Oldland •
No Comments
Resource Type: White Paper Published by: Astea Title: Preparing for the Connected Customer Field Service Professional? Click here to apply for a complimentary industry subscription to Field Service News and get the white paper “Preparing for
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Jun 6, 17 •
2345 Views •
Features, infographics •
Kris Oldland •
No Comments
Today’s connected customer is more empowered than ever before. This brings about it’s challenges and also its own opportunities. Are you ready to embrace these? Are you prepared for the connected customer? This handy infographic from Astea
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May 3, 17 •
3171 Views •
Features, Software and Apps •
Kris Oldland •
No Comments
Competition in the Field Service Management Solution sector is fiercer than ever and new technology is constantly emerging. So we asked a series of industry experts what we should expect of our FSM solution today and what should we look for in a
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Apr 25, 17 •
2288 Views •
Features, Management •
Kris Oldland •
No Comments
Debbie Geiger, Global VP of Marketing for Astea International looks at the growing importance of outsourcing amongst field service and why connectivity is the key to maintaining service standards right across third party providers… There is also a
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Mar 14, 17 •
5022 Views •
Features, Logistics •
Kris Oldland •
3 Comments
Kris Oldland, Editor-in-Chief Field Service News asks isn’t it about time we learnt to manage spare parts as well as we can manage the mobile workforce? When looking through the list of topics discussed in most field service conferences it seems
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Mar 10, 17 •
2264 Views •
Features, resources, White Papers & eBooks •
Kris Oldland •
No Comments
Resource Type: White Paper Published by: Astea Title: Outsourcing Field Service Click here to subscribe to Field Service News and get this white paper sent directly to your inbox now Synopsis: Outsourcing part (or all) of a company’s field
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Mar 8, 17 •
1702 Views •
Features, infographics, Management •
Kris Oldland •
No Comments
This great infographic from the team at Astea covers some of the key challenges and some top tips for ensuring any outsourced field service operations continue to uphold your brand standards and ensure your customer satisfaction levels remain high. Want
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Nov 17, 16 •
2155 Views •
Features, Future of FIeld Service, resources, White Papers & eBooks •
Kris Oldland •
No Comments
Resource Type: White Paper Published by: Astea Title: What is the next phase of service innovation Click here to download the white paper now By downloading you agree to the T&Cs listed available here Synopsis: Innovation causes company
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Nov 9, 16 •
2363 Views •
Features, infographics, resources •
Kris Oldland •
No Comments
Brand new infographic from Astea shows how field service organisations can work towards innovating their service delivery mechanisms… Want to know more? Click here to download the companion white paper to this infographic now Want to know more?
