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Dec 17, 18 •
1194 Views •
Features, Software and Apps, video •
Field Service News •
No Comments
In this final excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea as they discuss the ubiquity of mobile devices in field service operations
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Dec 10, 18 •
987 Views •
Features, Future of FIeld Service, video •
Field Service News •
No Comments
In this third excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook with
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Nov 8, 18 •
1170 Views •
Features, Future of FIeld Service •
John Hunt •
No Comments
John Hunt, Managing Director, EMEA, Astea, outlines why when it comes to digitalisation, the focus should be on the end goals, not the technology… There is a common thread being pulled by executive boards across the globe at the moment both in
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Oct 2, 18 •
508 Views •
Features, Future of FIeld Service •
Field Service News •
No Comments
Adopting IoT as part of the greater service and business environment involves keeping up with industry changes as they take place. We recently looked at some research from Astea and WBR that looked at why companies were adopting IoT based approaches
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Sep 25, 18 •
1351 Views •
Features, Future of FIeld Service •
Field Service News •
No Comments
Adopting IoT as part of the greater service and business environment involves keeping up with industry changes as they take place. That means incorporating better measures when needs arise in any business area and keeping cost-effective solutions
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Sep 4, 17 •
2620 Views •
Features, Future of FIeld Service •
Emily Hackman •
No Comments
Emily Hackman, Global Director of Marketing, Astea, looks at how the modern phenomenon of the connected customer is driving heightened service expectations that field service companies must meet… In the last few years we have gone through a true
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Jun 14, 17 •
2946 Views •
Features, Future of FIeld Service, White Papers & eBooks •
Kris Oldland •
No Comments
Resource Type: White Paper Published by: Astea Title: Preparing for the Connected Customer Field Service Professional? Click here to apply for a complimentary industry subscription to Field Service News and get the white paper “Preparing for
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Jun 6, 17 •
3459 Views •
Features, infographics •
Kris Oldland •
No Comments
Today’s connected customer is more empowered than ever before. This brings about it’s challenges and also its own opportunities. Are you ready to embrace these? Are you prepared for the connected customer? This handy infographic from Astea
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May 3, 17 •
5531 Views •
Features, Software and Apps •
Kris Oldland •
No Comments
Competition in the Field Service Management Solution sector is fiercer than ever and new technology is constantly emerging. So we asked a series of industry experts what we should expect of our FSM solution today and what should we look for in a
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Apr 25, 17 •
3934 Views •
Features, Management •
Kris Oldland •
No Comments
Debbie Geiger, Global VP of Marketing for Astea International looks at the growing importance of outsourcing amongst field service and why connectivity is the key to maintaining service standards right across third party providers… There is also a
