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Jul 13, 18 •
221 Views •
Features, Management •
Kris Oldland •
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In the penultimate feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service, we begin to see how our protagonist Charlie and his teams journey towards better understanding the balance of building
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May 23, 18 •
629 Views •
Features, Management •
Kris Oldland •
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As we begin to enter the final articles in our serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we conclude the section on seeking feedback – an area that has become increasingly important today as field
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Apr 26, 18 •
844 Views •
Features, Management •
Jim Baston •
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Jim Baston, the author of Beyond Great Service, tackles one of the most prominent questions amongst field service organizations – can service technicians sell without jeopardizing their trusted advisor status? Two years ago I gave a
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Feb 14, 18 •
719 Views •
Features, Management •
Jim Baston •
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As Jim Baston continues the serialisation of his excellent service orientated book Beyond Great Service our protagonist Charlie begins outlining the solution to the sales and service equation to his team of service engineers… If you’re new
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Jan 3, 18 •
1093 Views •
Features, Management •
Jim Baston •
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Charlie’s continued journey towards the perfect balance between service and sales continues as we explore the next section of our exclusive serialisation of the excellent industry focussed book Beyond Great Service. If you’re new to this
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Oct 16, 17 •
1426 Views •
Features, Management •
Jim Baston •
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As we continue our exclusive serialisation of Jim Baston’s excellent service industry focussed book Beyond Great Service, our protagonist Charlie has begun to edge closer to an epiphany in his quest to establish a perfect balance between service and
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Aug 1, 17 •
1380 Views •
Features, Management •
Jim Baston •
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Charlie’s fictional journey to service sales nirvana continues as Jim Baston continues the serialisation of his excellent industry focussed book beyond Great Service continues… If you missed the earlier parts of this series you can catch up by
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May 5, 17 •
1561 Views •
Features, Management •
Jim Baston •
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Jim Baston continues Charlie’s journey as the serialisation of his service oriented book beyond Great Service continues… If you missed the earlier parts of this series you can catch up by clicking here Last time, we saw Charlie come to the
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Dec 15, 16 •
2187 Views •
Features, Management •
Jim Baston •
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Jim Baston continues Charlie’s journey as the serialisation of his service oriented book beyond Great Service continues… If you missed the earlier parts of this series you can catch up by clicking here The last time we left Charlie, he was
