Tag: Bill POllock

Feature, FSM Technology

Case Study: Intimus International transforming their field service operation…

Case Study: Intimus International transforming their field service operation… Company: Intimus International Group is a leader in...

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Feature, FSM Technology

It’s time to move your focus to the field…

It’s time to move your focus to the field… The new wave of field service management technology is here writes Charlie Jackson,...

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#FSN20, Feature, Service Leadership

#fsn20 The twenty most influential people in field service (2016)

The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with...

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Feature, Service Strategy

What is the difference between good and great customer service?

Strategies for GrowthSM  President and member of the #FSN20 Bill Pollock takes a look at what separates great customer service and good customer service…

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#FSN20, Feature, Service Leadership

#fsn20 The twenty most influential people in field service (2015)

The 20 most influential people in field service: 2015 edition Across December and January we asked our readers to nominate candidates for...

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