Posts Tagged ‘Customer Service’

  • The weak link in service management

    Research shows link between customer service and revenue still overlooked by UK organisations

    Jun 26, 14 • 2775 Views • Management, NewsComments Off on Research shows link between customer service and revenue still overlooked by UK organisations

     Research commissioned by customer service specialists KANA¬†Software¬†suggests many organisations are overlooking the potential for customer service improvements that could drive revenue. The survey of UK Contact Centre Association (CCA) members

  • Transforming Field Service Operations: A Global Insight

    Jun 8, 14 • 3430 Views • Features, ManagementComments Off on Transforming Field Service Operations: A Global Insight

     In recent years, the battle to improve operational efficiency in field service has been hard fought with businesses constantly looking for new ways to do more with fewer resources. As a result, business leaders are being forced to critically examine the

  • The changing landscape of customer service

    Apr 12, 14 • 3437 Views • Features, ManagementComments Off on The changing landscape of customer service

      In this article, Mark Forrest, general manager of Trimble FSM discusses the growing link between customer satisfaction and business performance Customer service is widely recognised as being the number one business priority with a proven link between