Aligning Gartner’s four service scenarios in a customer-centric service model
Having explored Gartner’s four service scenarios we now look at how these can align in a customer-centric service model
“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.
What do the technical specs in rugged devices actually mean
Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.
Is the cannibalisation of spare parts a threat to service revenue or is it an opportunity to rethink the service supply chain?
The members of our Think Tank offer up their insight into the various threats field service companies face regarding spare parts revenue
In a time of cross-industry mass disruption, how do we plan for a future, whose direction is still undecided?
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Will the ongoing digitalisation of the field service sector lead to a greater importance of on-site field service?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
While the strategic goals of field service companies are evolving, so to are the expectations of our customers
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Is the inherent value a field service engineer brings to an organisation likely to change as service thinking evolves?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
Will the field service engineers and technicians of the future have a different skill-set of those we employ today?
ThinkTank Reflections: Will the field service engineers and technicians of the future have a different skill-set of those we employ today?...
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...
