The Impact of the Pandemic on Digital Transformation
Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were...
General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies
Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies...
Tools Used That Can Drive Improvements in Customer Satisfaction
Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...
What Field Service Organizations Should Expect In The Post-Pandemic World
What Field Service Organizations Should Expect In The Post-Pandemic World In this new article for Field Service News, Marc Tatarsky, SVP of...
Best-Practices in Collecting Customer Feedback
Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...
Do you trust your customer feedback data?
Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and...
Understanding the Metrics Being Used to Measure Customer Satisfaction
Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this...
The Importance of CSAT in Service Growth Strategies
CSAT has become the critical metric in field service. The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed as...
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return to normality,...
The Processes of Workforce Management Are Strong, but the Tools Need Improvement
We are on the right path, but we could get there faster. As we bring our series of analysis in our exclusive research study run in...
