Tag: Field Service

Feature, Service Strategy

Four Service Scenarios: #1 The Equipment-Centric Scenario

We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like

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Digital Symposium, Premium Resources, Video Content

Panel: Transforming customer and employee experience through connected field service

Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience

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Feature, FSM Technology

There is more to the value of working with a rugged manufacturer than the technology

Ben Baum, Durabook explains how the value of working with a specialist rugged manufacturer goes far beyond simply having reliable devices in the field.

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Premium Resources, Solutions Theatre

Unlock Field Service Excellence & Overcome Inefficiency

Rob Gilbert, Totalmobile Outlines Two Important Keys For Unlocking Service Excellence In Field Service Operations In This Presentation Now Available on FSN FREE

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Digital Transformation, Premium Resources, Solutions Theatre

Simplifying Digitalisation: Create Better Field Service Workflows

Hannah Bailey, Intoware Outlines How Embracing Digitalisation Can Bring Huge Benefits for Field Service Organisations With a Series of Excellent Case Studies

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Premium Resources

White Paper: Four Service Scenarios (2022)

White Paper: Four Field Service Scenarios Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category...

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Feature, FSM Technology

Understanding that different engineers may require different devices – even in the same organisation

In this excerpt, Ben Baum, Durabook, discusses how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.

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Feature, FSM Technology, Home

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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Feature, FSM Technology, Home

What do the technical specs in rugged devices actually mean

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

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Uncategorized

White Paper: The impact of telecommunication industry trends on CX and service management

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...

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