Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Panel: Transforming customer and employee experience through connected field service
Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience
There is more to the value of working with a rugged manufacturer than the technology
Ben Baum, Durabook explains how the value of working with a specialist rugged manufacturer goes far beyond simply having reliable devices in the field.
Unlock Field Service Excellence & Overcome Inefficiency
Rob Gilbert, Totalmobile Outlines Two Important Keys For Unlocking Service Excellence In Field Service Operations In This Presentation Now Available on FSN FREE
Simplifying Digitalisation: Create Better Field Service Workflows
Hannah Bailey, Intoware Outlines How Embracing Digitalisation Can Bring Huge Benefits for Field Service Organisations With a Series of Excellent Case Studies
White Paper: Four Service Scenarios (2022)
White Paper: Four Field Service Scenarios Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category...
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt, Ben Baum, Durabook, discusses how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.
“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.
What do the technical specs in rugged devices actually mean
Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...