Tag: IDC

FSM Technology, News

IFS named Leader in IDC MarketScape for FSM for Utilities

IFS, the global cloud enterprise software company, today announced that it has been positioned in the Leaders Category in the IDC...

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Feature, Service Strategy

The Benefits of Adopting AR Technology

The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of...

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Feature, Service Strategy

Digital Services and New Digital-First Customer Experiences

Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by...

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Uncategorized

Connected Service : From Reactive to Dynamic Collaborative Resolution

White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service...

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Feature

High Level Business Priorities in Field Service and Customer Service

Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service...

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Feature, Service Strategy

The Evolution of Quality Service

Can you sustain continuous improvement in service standards? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...

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Feature, Service Operations, Service Strategy

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

How will the role of the field engineer evolve? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News...

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Digital Transformation, Feature, Service Strategy

Technology Adoption Is Key for the Effectiveness of Service Delivery

Digitalisation is the future of field service effectiveness. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...

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Feature, Service Strategy

Are Organisations at Risk of Taking Shortcuts to Adapt to the Rapid Changes Brought by the Pandemic?

Fast, Good or Cheap. Pick two. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by...

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Feature, Service Strategy

The Impact of COVID-19 on Servitization

A world changed forever? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly...

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