Posts Tagged ‘management’

  • Service Community to host Steve Downton tribute

    Jun 4, 14 • 2941 Views • Management, NewsComments Off on Service Community to host Steve Downton tribute

     Field Service News is delighted to announce the Service Community is hosting a business as usual event this June to celebrate the achievements of the late Steve Downton within the service industry. This includes presentations from businesses influenced

  • Four ways for service organisations to excel in the age of the customer

    May 30, 14 • 3186 Views • Features, ManagementComments Off on Four ways for service organisations to excel in the age of the customer

     Aly Pinder, research analyst and mobile workforce specialist with the Aberdeen Group joins Field Service News with a new monthly column. In this first feature he looks at how companies can stand out in ‘the age of the customer’ How would you

  • Drivers for Growth and the role of services

    May 7, 14 • 4150 Views • Features, ManagementComments Off on Drivers for Growth and the role of services

     The question of how to grow profitably is high on the strategic agenda of most companies, yet only few are able to realise it. In today’s world, many businesses are struggling to maintain their existing revenue and profit margins, let alone achieve

  • Field Service News Podcast: Nick Frank on drivers for growth

    May 7, 14 • 2826 Views • Features, Management, PodcastComments Off on Field Service News Podcast: Nick Frank on drivers for growth

     Welcome to the fourth edition of our Field Service News podcast. This month we are joined by Noventum Service Management consultant Nick Frank.  In this exclusive interview Nick talks extensively about a recent study he and his colleagues have made

  • Field Service Gamification: Work hard together, play harder together

    May 6, 14 • 3773 Views • Features, ManagementComments Off on Field Service Gamification: Work hard together, play harder together

     Click Software’s Gil Bouhnick, Vice President of Mobility looks at how how companies can use gamification in their organisations to improve efficiency…. Gaming has become a core part of our daily lives. Whether we’re sitting at home

  • Concept Resourcing see huge growth in Field Service recruitmentment demand

    May 2, 14 • 2396 Views • Management, NewsComments Off on Concept Resourcing see huge growth in Field Service recruitmentment demand

     Recruitment consultancy Concept Resourcing have recently announced that they are able to report the highest demand for their services since 2008. This growth is largely due to the company having seen particularly strong demand for their Field Service

  • Taking control

    Field Service panel debate: All change please? Mark Forrest

    Apr 17, 14 • 2708 Views • Features, Future of FIeld Service, ManagementComments Off on Field Service panel debate: All change please? Mark Forrest

     The field service industry continues to evolve at pace. New technologies are constantly emerging which have the potential to change the industry as we know it. At the same time we are seeing a huge cultural shift with many seeking to realign their

  • The start of something big… Field Service News issue one

    Apr 15, 14 • 2631 Views • Features, Magazine (digital editions), resourcesComments Off on The start of something big… Field Service News issue one

     Field Service News was proud to publish the inaugural edition of our quarterly magazine earlier this month, which is available for free to UK field service professionals. If you missed out on this first issue or you are based outside of the UK then you

  • The changing landscape of customer service

    Apr 12, 14 • 3277 Views • Features, ManagementComments Off on The changing landscape of customer service

      In this article, Mark Forrest, general manager of Trimble FSM discusses the growing link between customer satisfaction and business performance Customer service is widely recognised as being the number one business priority with a proven link between

  • Service Sales: How difficult can it be?

    Apr 2, 14 • 6053 Views • Features, ManagementComments Off on Service Sales: How difficult can it be?

     Nick Frank, Consultant with Novetnum Service Management continues his exclusive series looking at building revenue from services… Selling services, how difficult can it be? Talk to a product sales person: ‘Piece of Cake, but…’.     Talk