Posts Tagged ‘management’

  • Mars._W_opt

    The changing landscape of customer service

    Apr 12, 14 • 2934 Views • Features, ManagementComments Off on The changing landscape of customer service

      In this article, Mark Forrest, general manager of Trimble FSM discusses the growing link between customer satisfaction and business performance Customer service is widely recognised as being the number one business priority with a proven link between

  • testdummies_webopt

    Service Sales: How difficult can it be?

    Apr 2, 14 • 5704 Views • Features, ManagementComments Off on Service Sales: How difficult can it be?

     Nick Frank, Consultant with Novetnum Service Management continues his exclusive series looking at building revenue from services… Selling services, how difficult can it be? Talk to a product sales person: ‘Piece of Cake, but…’.     Talk

  • virtualteam

    Why you NEED a virtual team strategy for Business Continuity and Incident Management

    Mar 10, 14 • 4127 Views • Features, ManagementComments Off on Why you NEED a virtual team strategy for Business Continuity and Incident Management

     We live in an increasingly mobile world – how often you are at your desk when a crisis occurs? Where are your colleagues? Do they work in different offices and do they support your business continuity efforts? Teon Rosandic, VP EMEA, xMatters takes a

  • Sleazy Salesman Pointing

    Five tips for helping field service engineers become revenue generators

    Mar 4, 14 • 6245 Views • Features, ManagementComments Off on Five tips for helping field service engineers become revenue generators

     Moving the field service division from being a cost centre to a profit centre is a shift that many companies are trying to undertake and something most service management experts suggest wherever possible. There are fantastic opportunities for

  • duo

    Trimble and Aberdeen put the field service world to rights

    Feb 24, 14 • 2455 Views • Features, ManagementComments Off on Trimble and Aberdeen put the field service world to rights

     When building, developing or establishing a service business there are numerous factors that need to be considered. However, the most fundamental strategy to ensure service excellence is delivered remains one of the simplest. The customer needs to be at

  • bigstock-An-old-brass-compass-on-a-Trea-16696355

    Finding nuggets of customer gold

    Jan 23, 14 • 3432 Views • Features, ManagementComments Off on Finding nuggets of customer gold

     This is the 3rd article in a series of case studies which examines how companies can improve their understanding of there own Value, create more effective GO-TO Market strategies and drive profitability through efficient Service Delivery models. ‘If

  • The weak link in service management

    Can business intelligence change the fragmented service management supply chain? (Part Two)

    Jan 21, 14 • 3606 Views • Features, ManagementComments Off on Can business intelligence change the fragmented service management supply chain? (Part Two)

     In the first part of this two part feature Glyn Dodd, Managing director of Centrex Services discussed how with the current economic business pressure, reducing costs in the service management supply chain without compromising customer satisfaction is a

  • Taking control

    Taking control of your…field service operations

    Jan 13, 14 • 3419 Views • Features, ManagementComments Off on Taking control of your…field service operations

     Managing a field service operation in today’s marketplace is not an easy feat and there are many barriers that need to be overcome and steps that need to be taken in order to execute a perfect workday. Trimble FSM’s Mark Forrest explains how

  • The weak link in service management

    Can business intelligence change the fragmented service management supply chain? (Part One)

    Jan 6, 14 • 4939 Views • Features, ManagementComments Off on Can business intelligence change the fragmented service management supply chain? (Part One)

     With the current economic business pressure, reducing costs in the service management supply chain without compromising customer satisfaction is a challenge which must be faced head on. Glyn Dodd, Managing Director of Centrex Services explains

  • heaven n hell webopt

    Ouch! Getting the profit/cost centre call wrong in your service business.

    Dec 6, 13 • 3098 Views • Features, ManagementComments Off on Ouch! Getting the profit/cost centre call wrong in your service business.

     It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a separate service P&L can have on changing the mind-set of their people. Many just focus on what they believe is