Tag: Michael Blumberg

Feature, Service Operations, Service Strategy

Deconstructing the Service Delivery Value Chain and Research What Your Customer Wants

Are you prepared to take things apart to meet customer needs? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...

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Digital Transformation, Feature, Service Strategy

Is Remote Service Here to Stay?

We’ve come a long way in a short time. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital...

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Feature, Service Operations

Depot Repair: Bringing the Customer Experience Full Circle

Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity...

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Premium Resources

The Importance of Service Marketing Ft. Michael Blumberg

Interview: The Importance of Service Marketing Ft. Michael Blumberg (2021) Add to Your Personal Library (0) Click Category to Bookmark...

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Digital Transformation, Feature

Up Time as a Service: The New Normal Expectation for Field Service

Up Time as a Service: The New Normal Expectation for Field Service In this article for Field Service News, Michael Blumberg, President of...

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Feature, Service Leadership

A Prescription for Field Service Leaders

The world that we entered into at the start of 2020 is a very different one to the one we inhabit today. The Covid-19 novel coronavirus...

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#FSN20, Feature, Service Leadership

#fsn20 – The 20 most influential people in field service: 2017 edition

The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that...

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