Posts Tagged ‘Nick Frank’

  • growingbutterflyweb

    2014: Growth through Services: Opportunity, Reality Check or both!

    Jan 31, 14 • 2199 Views • Features, ManagementComments Off on 2014: Growth through Services: Opportunity, Reality Check or both!

     As we come to the end of January, Nick Frank, consultant with Noventum Service Management looks a little further ahead at what the rest of the year may yield.  At the backend of 2013, did you notice that the field services community was increasingly

  • bigstock-An-old-brass-compass-on-a-Trea-16696355

    Finding nuggets of customer gold

    Jan 23, 14 • 3324 Views • Features, ManagementComments Off on Finding nuggets of customer gold

     This is the 3rd article in a series of case studies which examines how companies can improve their understanding of there own Value, create more effective GO-TO Market strategies and drive profitability through efficient Service Delivery models. ‘If

  • heaven n hell webopt

    Ouch! Getting the profit/cost centre call wrong in your service business.

    Dec 6, 13 • 2986 Views • Features, ManagementComments Off on Ouch! Getting the profit/cost centre call wrong in your service business.

     It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a separate service P&L can have on changing the mind-set of their people. Many just focus on what they believe is

  • rail-tracks-at-sunset-webopt

    Creating value through Services: Where to start?

    Nov 13, 13 • 3201 Views • Features, ManagementComments Off on Creating value through Services: Where to start?

     When talking about service, we often hear senior managers asking the question, ’But where do you start?’ It would be lovely to call out, ‘At the beginning!’, but most of us know that is a bit simplistic. The thing is that successful service