Posts Tagged ‘Nick Frank’

  • Industry Interviews: Dave Gordon, Rolls Royce (Part One)

    Aug 31, 14 • 3727 Views • Management, videoComments Off on Industry Interviews: Dave Gordon, Rolls Royce (Part One)

     Part One of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. We speak to Dave about how Rolls Royce Aerospace have revolutionised the way service in the industry operates via their ‘power by the hour’ approach and how

  • Is your service organisation looking inside out or outside in?

    Aug 3, 14 • 3368 Views • Features, ManagementComments Off on Is your service organisation looking inside out or outside in?

     Field Service News regular Nick Frank returns to his series looking at various case studies from companies he has worked with both past and presesnt to help us better understand best practice in service. This time out Nick takes a closer look at

  • Field Service News live at Service Management Expo 2014 – Nick Frank, Noventum Service Management

    Jul 29, 14 • 2356 Views • live at sme, videoComments Off on Field Service News live at Service Management Expo 2014 – Nick Frank, Noventum Service Management

     As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this

  • Why Dutch firm Hutten are happy to stand out from the crowd…

    Jun 23, 14 • 3456 Views • Features, ManagementComments Off on Why Dutch firm Hutten are happy to stand out from the crowd…

     Continuing his series looking at case studies of how service companies adapt their culture to improve their productivity Nick Frank, service management consultant with Noventum Service Management looks at how happiness became a key tool for Dutch firm

  • Drivers for Growth and the role of services

    May 7, 14 • 4296 Views • Features, ManagementComments Off on Drivers for Growth and the role of services

     The question of how to grow profitably is high on the strategic agenda of most companies, yet only few are able to realise it. In today’s world, many businesses are struggling to maintain their existing revenue and profit margins, let alone achieve

  • Field Service News Podcast: Nick Frank on drivers for growth

    May 7, 14 • 2973 Views • Features, Management, PodcastComments Off on Field Service News Podcast: Nick Frank on drivers for growth

     soundcloud url=”https://api.soundcloud.com/tracks/148417857″ params=”color=ac0f0a&auto_play=true&show_artwork=false” width=”100%” height=”166″ iframe=”true” / Welcome to the fourth

  • Don’t Lose your Service Shirts…

    Apr 22, 14 • 3285 Views • Case Studies, Features, ManagementComments Off on Don’t Lose your Service Shirts…

     ‘Congratulations! You grew your service business by 25% last year…but how much money did you make?!’ This is the dilemma we often hear when talking to disappointed and frustrated managers. In our experience this is especially true for

  • Service Sales: How difficult can it be?

    Apr 2, 14 • 6195 Views • Features, ManagementComments Off on Service Sales: How difficult can it be?

     Nick Frank, Consultant with Novetnum Service Management continues his exclusive series looking at building revenue from services… Selling services, how difficult can it be? Talk to a product sales person: ‘Piece of Cake, but…’.     Talk

  • Services that speak to their customers

    Feb 21, 14 • 3002 Views • Features, ManagementComments Off on Services that speak to their customers

     Nick Frank, a specialist service management consultant with Noventum Service Management continues his series of case studies outlining best practices in field service… Previous case studies showed some of the steps companies can take to understand

  • 2014: Growth through Services: Opportunity, Reality Check or both!

    Jan 31, 14 • 2656 Views • Features, ManagementComments Off on 2014: Growth through Services: Opportunity, Reality Check or both!

     As we come to the end of January, Nick Frank, consultant with Noventum Service Management looks a little further ahead at what the rest of the year may yield.  At the backend of 2013, did you notice that the field services community was increasingly