Consumer & IndustryLab released its latest Insight Report today – the Zero touch customer experience – exploring the future of customer interactions with mobile service providers. Today, smartphone users interact with operators across
Jeff Bird, Customer Experience and Analytics Consultant, Capgemini, outlines what he thinks the future holds for the field service industry. The customer centric business models of today are geared up to meet the ever increasing needs of customer
mplsystems, providers of contact centre and field service technologies, have recently announced their inclusion in Gartner’s 04 May 2016 “Magic Quadrant” – for the CRM Customer Engagement Centre. This positioning follows their inclusion
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